Frequently Asked Questions

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  • Solid Waste & Recycling

    • I heard about The Bagster®. What exactly is it?

      The Bagster® is a heavy duty bag that can hold up to 3,300 pounds of waste and construction debris. It is the perfect cleanup solution for many types of projects, including:

      • Renovations/remodeling
      • Organizing a garage or attic
      • Move outs
      • Roofing
      • Concrete and stone work
      1. Buy the Bagster bag at your local home improvement store.
      2. Fill your Bagster® bag with up to 3,300 lb of debris or waste.

      3. Schedule your collection online or by phone.

      When you’re done, go to TheBagster.com or call 1-877-789-BAGS (2247) to schedule and pay for a pickup.

    • What if my collection day falls on a holiday?

      Waste collection services will not be provided on the following holidays:

      • Memorial Day
      • Independence Day
      • Veterans' Day
      • Thanksgiving
      • Christmas

      If the Holiday falls on a Monday or Tuesday, collection will be made the prior Saturday.

      If the Holiday falls on Wednesday, Thursday or Friday, collection will be made the following Saturday. 

    • Whom should I contact for an additional cart?

      Fill out a Solid Waste Service Request, or provide us with an e-mail request to ucs@pbfl.org stating (name, address, exactly how many of each cart they would like in addition to the initial set).  Fees will apply for each additional cart.
    • What can I recycle?

      WM's innovative sorting technology allows residents to put all their recyclables - plastic, metal, paper and more into a single bin. This approach allows us to recover up to three times as many recyclable material as in the past. This new program will help Palm Bay comply with the new state 75% recycling goal, to be achieved by the year 2020. The city and county can be subject to penalties and residents may be subject to a "pay as you throw" system if this goal is not met.

      The cart with the yellow lid is to be used for recycling only. The following items can be placed in your recycling cart:

      Aluminum, Tin and Steel Cans
      Lightly rinse beverage and food cans. Empty aerosol cans are accepted. Clean aluminum foil and disposable aluminum pans can also be placed in your recycling cart.

      Glass
      Lightly rinse glass jars and bottles and throw lids away. Do NOT include window glass, ceramic cups, or dishes, light bulbs, mirrors or broken glass.


      Paper Products

      Please keep these items dry and remove plastic bags, which can cause the automated sorting system to fail.

      • Newspapers / Magazines
      • Phone Books
      • Catalogs
      • Paper Bags
      • Envelopes (including those with windows)
      • Paper / Junk Mail
      • Paperboard Boxes
      • Milk / Juice Boxes
      • Corrugated cardboard boxes*
        • Corrugated cardboard boxes should be broken down so they lay flat and should be of a size that will fit in the recycling cart (for example, refrigerator boxes should be flattened and cut into smaller pieces). If you have several boxes, and they will not all fit in the recycling cart, place them next to the cart in the broken down state, and the driver will load them into the cart and deposit them into the truck.

      Plastics
      Recycle bottle with necks. Rinse the bottles and throw away the caps or spray pumps. Do NOT include bottles that contained automotive products, pool chemicals, pesticides, fertilizers or any other household hazardous waste.

      If you have further questions regarding recycling, you can contact Waste Management at 321-723-4455, palmbayservice@wm.com, or visit their website at www.wm.com.
       

    • What are my options in a "move out" situation where there will be a lot of items discarded?

      If you are moving out or if your tenant has moved out and left behind debris for you to clear you have two options. You may:

      • Take the items to the landfill using a Bagster®
      • Use a Roll-off container provided by one of the City’s approved providers

      Please contact Customer Service at (321)952-3420 for more information.

    • What if I am handicapped/disabled and cannot get my carts to the curb?

      A note from your physician can be faxed to Waste Management at 1-866-442-9533 or you can send via email to palmbayservice@wm.com. The note should state that you are handicapped/disabled, are unable to get your carts to the curb, and that you would like to request doorstep pick up. You will need to clarify whether you will need this service for trash, recycling or both. Waste Management will place you on their doorstep pickup list. Please note that this service is not available for yard waste.
    • What do I do about items that do not fit inside the cart?

      All garbage and recycling must be placed in a City issued cart for Waste Management to pick them up. If you find that you require additional space for garbage and recycling on a frequent basis, you may contact Palm Bay Customer Service at (321)952-3420 to request an additional cart. There is an additional charge per month per additional cart. If you have bulk items such as furniture, rolls of carpet, etc., those items can be placed at the curb side for collection. If you have stoves, hot water heaters, refrigerators or similar appliances, electronic items such as TVs or computers, or tires, you should contact Waste Management at (321)723-4455, email: palmbayservice@wm.com, or visit their website at www.wm.com, to schedule a special pick up of these items.
    • What happens if my CART becomes damaged or is stolen?

      If you cart is damaged or stolen, please contact Customer Service at (321)952-3420 for further assistance.
    • If I don't have utility service, what happens if I don't pay for sanitation?

      The City will request that Waste Management place a “Stop Service” flag on your address, and Waste Management will no longer collect your garbage or recycling. Once you have brought your account up-to-date, and paid a $35-75 reactivation fee, Waste Management will be notified to remove the “Stop Service” flag and your collection will resume.
    • How often will I be billed?

      Customers who have water service from the City will be billed for sanitation on the same monthly bill. Customers who do not receive a monthly utility bill will be billed quarterly, in advance, for sanitation services.
    • I am a tenant, will I receive a sanitation bill?

      If the utility account is in your name, you will be billed for sanitation services. If you are not a utility customer, bills will be mailed to the property address unless other arrangements are made by the tenant or property owner.
    • If I have utility service, what happens if I don't pay for sanitation?

      All services included on the bill must be paid. If you are a utility customer, failure to pay for sanitation services will result in disconnection of utility services. Unpaid accounts may also result in a lien being placed on the property and/or referral to an outside collection agency.
    • May I use containers from third party carts that are compatible with WM's equipment?

      Third party containers may be used for yard waste only. Regular garbage and recycling is required to be in City issued carts.
    • Why does the City of Palm Bay offer waste collection one time per week?

      There are two reasons why the City offers one time per week pickup. First, under the state-mandated recycling goals, the reduced frequency will encourage more residential recycling efforts. If the City (and the County) does not reduce its municipal waste stream by 75% by 2020, the City and County can be subject to fines and residents may be subject to a “pay as you throw” system. Second, twice a week pick-up for household garbage would result in a higher per unit cost to the City. In this regard, the City’s cost for sanitation service is locked in for 10 years, with only inflationary increases.
    • Why am I being billed by the City each month for Sanitation Services when I pay for Solid Waste Disposal on my taxes every year?

      The “Non-Ad Valorem Assessment” for “Solid Waste Disposal” that appears your tax bill, is a county assessment that goes toward the operation and maintenance of the landfill(s). These funds do not go to the City of Palm Bay, they go to Brevard County.
    • How do I terminate or suspend my account?

      You may contact Palm Bay Customer Service at 321-952-3420 to terminate or suspend your account.
    • Are Styrofoam trays that meats are purchased in and Styrofoam cups and plates recyclable?

      Styrofoam is not a recyclable product. These items should be placed in with your regular
      household waste.
    • I heard that Home Depot recycles fluorescent bulbs. Is this true?

      Home Depot will recycle your Compact Fluorescent Bulbs only. They do not recycle Fluorescent Tubes.

       
      Customers can contact Waste Management at 321-723-4455, email: palmbayservice@wm.com, or visit their website at www.wm.com to request special vapor-locked bags. When these are delivered to your home they will be attached to your door knob or entry gate. Place the bulbs in the bags. Put them in a safe place away from children and keep the bag sealed. If bulbs break inside the bag, do not re-open the bag. The bags can then be set out at the curbside, next to the recycling cart for collection.

    • Is there a limit to the number of carts that I can have?

      Customers can have a maximum of two additional trash carts and two additional recycle carts (a total of three trash and three recycle carts including the initial set).  There is an additional charge of fifty cents (.50) per month per additional cart.
    • What time should I place my carts out, and where should I place them?

      On your collection day, carts should be placed at the roadside or curb in such a manner that allows for the mechanical arm of the equipment to safely pick them up and set them back down. They should not be placed near mailboxes or trees and should be separated approximately 3 feet to allow the arms of the equipment to reach between them. Carts should be placed out by 6:00am on collection day, but not prior to 5:00pm the evening before. Carts should be removed from the roadside by the end of the collection day.
    • Whom do I contact to request the claw truck for large yard debris?

      A claw truck is part of your collection now. The truck drives each route and picks up large yard waste on your collection day. If for some reason your yard waste is missed, please contact Waste Management at 321-723-4455, email: palmbayservice@wm.com, or visit their website at www.wm.com.
    • How should I prepare my yard waste and where should I place it for pick up?

      Yard waste is collected the same day as your regular trash and recycling. It will be collected from the front of your property, near the street (or curbside). It should be placed in an area where the equipment used will not damage or destroy existing sod, pavement or other ground cover or material.

      Small items such as grass clippings, weed remains, and small pieces of brush are required to be placed in containers and should not be placed in bags of any kind. These items however, should not be placed in City issued carts.

      Brush, tree limbs, tree trunks, and palm fronds less than six (6) inches in diameter should be cut in lengths of no greater than four (4) feet.

      Brush, tree limbs, tree trunks, and palm fronds greater than six (6) inches in diameter should be cut in lengths no greater than two (2) feet.

      No item should exceed fifty (50) pounds in weight.
    • What if I have a large item such as furniture or appliances to discard of?

      If you have bulk items such as furniture, rolls of carpet, etc., those items, up to 3 cubic yards, will be collected on your regular collection day. If you have more that 3 cubic yards of bulk items, Waste Management will contact you regarding pick up options. If you have stoves, hot water heaters, refrigerators or similar appliances, electronic items such as TVs or computers, or tires, you should contact Waste Management at 321-723-4455, email: palmbayservice@wm.com, or visit their website at www.wm.com, to schedule a special pick up of these items.
    • What other types of recycling is available?

      Bikes for Tykes
      Waste Management will pick up bicycles that are left curbside in Brevard County in conjunction with the Brevard County Sheriff's Bikes for Tykes program. Customers wishing to dispose of a bicycle can place the bikes beside their trash on their regular garbage collection day, and a WM supervisor will come by and pick up the bike. The bicycles will be transported to the Sheriff's work farm where they will be fixed up by jail inmates, then donated to Brevard County's three sharing centers and other non-profit agencies for children or adults in need.

       

      Electronic Waste
      Customers can call Waste Management to arrange for a pickup of items including computer equipment, printers, cell phones, televisions, VCRs, stereos, radios, electronic clocks, electronic toys, small appliances and CDs and DVDs.

      Fluorescent Bulb Recycling
      Customers can call Waste Management to request special vapor-locked bags. When these are delivered to your home they will be attached to your door knob or entry gate. Place the bulbs in the bags. Put them in a safe place away from children and keep the bag sealed. If bulbs break inside the bag, do not re-open the bag. The bags can then be set out at the curbside, next to the recycling cart for collection.

      Printer Cartridges
      Printer cartridges can be placed in a bag and placed on top of the recycling cart for collection.

      Tires
      Waste Management will collect four tires per household, per year. Rims must be removed. Contact Waste Management to schedule a pickup.

      Contact Waste Management at 321-723-4455, email: palmbayservice@wm.com, or visit their website at www.wm.com 

    • Are plastic bags recyclable?

      Plastic bags should not be placed in your recycling cart. Although they are recyclable in bulk, they require a different process of recycling due to their petroleum product content. Plastic grocery bags can be recycled at most local supermarkets. In addition to grocery bags, other plastic retail bags, dry cleaning bags and newspaper bags can be included wherever plastic bags are collected for recycling.
    • Whom do I contact if my carts were not emptied?

      Please contact Waste Management at 321-723-4455, email: palmbayservice@wm.com, or visit their website at www.wm.com.