Dial 9-1-1 when there is a Police, Fire or Medical emergency, such as:
- Medical situations, such as a heart attack or stroke
- House fire, brush fire, vehicle fire
- Domestic violence
- Burglary or theft that is in progress
- Vehicle accidents with injuries and/or roadblock
- Suspicious activity
- Crimes involving weapons
When to call 9-1-1
9-1-1 is to be used only in emergency situations. An emergency is a situation that requires immediate response from the police, fire or emergency medical services. The 9-1-1 call taker is trained to ask specific questions to determine what type of help you need - Police, Fire or Medical. It is important for you to be prepared to state the location and nature of your emergency and then to answer all the questions. The questions they ask are for your safety and the safety of the responders. Here are a few examples:
- Where is your emergency (location)?
- What is occurring (nature)?
- Who is involved?
- What is your name, address and phone number?
- Are there weapons involved?
Never Prank Call 9-1-1
It is a prank when someone calls 9-1-1 for a joke or calls 9-1-1 and hangs up. If 9-1-1 lines or call takers are busy with prank calls, someone with a real emergency may not be able to get the help they need.
Never dial 9-1-1 and hang up. If you dial 9-1-1, stay on the line and explain to the call taker that you dialed in error. The 9-1-1 call takers are required to call back all "hang up" calls to verify if there is an emergency.
Tips for Cell Phone Users
- Always know your location and be ready to give directions to the 9-1-1 call taker using cross streets, mile markers, landmarks, and city and county names
- Always know your cell phone number
- Tell the 9-1-1- call taker what the emergency is
- If your call is disconnected, dial 9-1-1 again and let them know you were disconnected
- Never let your child play with an old cell phone. They are still capable of dialing 9-1-1
- Please remember to use your cell phone key lock. Many times cell phones dial 9-1-1 accidentally when they are placed in a pocket or purse
Teach your children how and when to call 9-1-1
Teach your child how to dial 9-1-1 from your home and your cell phone. Make sure they know when to dial 9-1-1 and when not to dial 9-1-1. When dialing 9-1-1, your child needs to know his or her name, address, telephone number, and parent's name. Explain to your child the importance of answering all the questions and to stay on the phone until the call taker tells him or her to hang up.
Do Not Call 9-1-1
- For information
- When the power is out
- To report a plumbing problem
- To ask for a ride to a doctor's appointment
- Directory assistance
- To ask for directions
Non-Emergency Number: (321) 952-3456, select option "1" then option "0"
When to call the Non-Emergency number:
- To report property damage
- To report an accident with no injuries or roadblock
- Your runaway child has returned home
- Your house or car was broken into yesterday
- Your car was stolen sometime overnight
- Theft of property when the suspect has left the area
- Vandalism when the suspect has left the area
- Barking dogs
- Loud music complaints
- Lock outs when the vehicle is unoccupied and not running
- Lost and found property
Chief of Police
Contact Information: (321) 952-3458
The Palm Bay Police Department continually strives for excellent community service. In order to measure our success, we are conducting a survey to gather opinions and experiences from members of our community. It will take approximately five minutes to complete and your participation is greatly appreciated. Palm Bay PD Survey
Uniform Services Division
Contact Information: (321) 952-3463
Email Uniform Services Division
The Uniform Services Division provides 24 hour response to calls for service, preventive patrol, tactical response to critical incidents, investigation of crimes, and certain specific offenses as assigned. It also provides aid to citizens, protection of the public and arrests of alleged violators when appropriate. This Division is the largest contributor to the reputation and good will of the Department.
The Division consists of the following: Communications Section, Patrol Squads and components which include Front Desk and Booking Operations, Police Canine Officers, Traffic Officers, Community Resource Unit, and Reserve Officer Program.
Specialty units consist of: SWAT, Underwater Recovery Team, Crisis Negotiations, Command Post Team, and Honor Guard.
Contact Information: (321) 952-3459
The Investigations Division is responsible for inquiries into primarily felony and some misdemeanor crimes. It encompasses the Major Case Unit, Special Victims Unit, and Crime Scene Unit.
Support Services Division
Contact Information: (321) 952-3463
Email Support Services Division
The Support Services Division encompasses the Communications Center, Victim Services Unit, Records, VCOPs, Crossing Guards, Logistics, Property and Evidence, Accreditation, and Recruitment and Training Unit.
Special Operations Division
Contact Information: (321) 952-3462
Email Special Operations Division
Members of the Special Operations Division are responsible for investigating property related crimes, drug activity, youth related crimes, or other crime problems as assigned by the Division Commander. It encompasses the Crime Analysts, Public Information Officer, Special Investigations Unit, and General Crimes Unit.