Enhanced Call Verification

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What Is It and How Can It Prevent False Alarms?

In July 2006, the legislators of the State of Florida made Enhanced Call Verification (generally referred to as “ECV”) a state law; F.S. Statute 489.529.  The legislation requires all central monitoring stations that handle residential or commercial intrusion/burglary alarm activations to make “two” (2) phone calls to verify the validity of any monitored alarm activation prior to calling local police/sheriff’s departments to request a dispatch. Alarm companies are mandated to call both the premises generating the alarm activation signal and if no answer is received or false verification cannot be determined, the company must make a second attempt via telephone to contact the alarm system owner or key holder. If the monitored location utilizes visual or auditory sensors that enable the monitoring personnel to properly verify the alarm signal, then “ECV” is not required.

The Law Enforcement Agencies and Associations who support Enhanced Call Verification include the following:

  • The Florida Police Chiefs Association (FPCA)
  • The International Association of Chiefs of Police (I.A.C.P.)
  • The False Alarm Reduction Association (F.A.R.A.)

The Alarm Industry Associations who worked for and publicly support  Enhanced Call Verification include the following:

  • The Alarm Association of Florida (A.A.F.)
  • The Security Industry Alarm Coalition (S.I.A.C.)
  • The Central Station Alarm Association (C.S.A.A.)

The False Alarm Reduction Association (F.A.R.A.) has several hundred active members in the United States and Canada. Palm Bay’s Alarm Administrator Elaine Revis has welcomed the Florida State Statute in hopes that the legislation will prove to have a positive effect on reducing false alarm responses in future years to come. This will have a direct impact in saving Palm Bay taxpayers thousands of dollars in man-hours and equipment usage as false alarm responses begin to lower over time.