City Hall - 120 Malabar Road
Palm Bay, FL 32907
Hours of Operation:
Monday - Friday 8:30 a.m. to 5:00 p.m.
Alarm User Permit / Registration
A non-refundable $20.00 permit/registration fee must be submitted with each form. Make check/money order payable to: City of Palm Bay.
Fees for a False Alarm
We know that accidents happen, so you get two "free" false alarms every permit year, fees start at the 3rd false alarm.
- Three (3) False Alarms with Police Response: $50
- Four (4) False Alarms with Police Response: $100
- Five (5) False Alarms with Police Response: $150
- Six (6) or More False Alarms with Police Response: $200 each
Alarm users are not charged when:
- Lightning strike damages alarm system.
- Phone service fails with some type of written verification from your local phone company.
- Electric power fails for more than 4 hours and can be verified.
- Your alarm company cancels the alarm with the City before police officers arrive at the alarm site.
To have one false alarm fine waived, just take the Online Alarm Awareness Class and a Short Quiz, which is only ten (10) True or False questions and click the SUBMIT button when you have completed the test. If you prefer to use U.S. mail, please print the short quiz, along with your answers directly from the web site on a piece of paper (along with your name and address) and mail to False Alarm Reduction Unit, 120 Malabar Road, Suite 201, Palm Bay, FL 32907. THIS TEST CAN ONLY BE TAKEN ONCE EVERY TWO YEARS.
False Alarm Reduction Ordinance
The alarm ordinance was amended and enacted by the City Council. It amends the Code of Ordinances and was effective October 1, 2013.
Important changes you should know about the new alarm ordinance:
- Any alarm system that will elicit a response from the Police Department must have a permit, even if it is not monitored.
- The alarm user is responsible for obtaining a permit for their alarm system prior to using it.
- The alarm user is responsible for providing their permit registration number to the alarm monitoring company to facilitate police response.
- Alarm permits are renewed annually and now on the anniversary of the issue date. Only those alarm users who have had a false alarm the previous year will receive an invoice to renew and pay the $20 fee.
There is no requirement that the Palm Bay Police Department respond to an alarm activation. However, as part of our mission of service to our community and as a courtesy to the alarm user, every effort will be made by the police department to respond to activations from registered alarm systems. At the same time, we expect the alarm user to recognize that an alarm system is their responsibility and their cooperation in operating their system in a manner as to prevent false alarms is of vital importance and required.
Our revised ordinance requires all alarm owners to obtain a permit prior to using their system. If it is determined that an alarm system does not have a valid permit, the owner will be given 30 days to register for the permit to avoid being fined. After 30 days, a fine will be added and they will be placed on the non-response to general intrusions list until the permit is issued and all fees and fines are paid.
Enhanced Call Verification
What Is It and How Can It Prevent False Alarms?
In July 2006, the legislators of the State of Florida made Enhanced Call Verification (generally referred to as “ECV”) a state law; F.S. Statute 489.529. The legislation requires all central monitoring stations that handle residential or commercial intrusion/burglary alarm activations to make “two” (2) phone calls to verify the validity of any monitored alarm activation prior to calling local police/sheriff’s departments to request a dispatch. Alarm companies are mandated to call both the premises generating the alarm activation signal and if no answer is received or false verification cannot be determined, the company must make a second attempt via telephone to contact the alarm system owner or key holder. If the monitored location utilizes visual or auditory sensors that enable the monitoring personnel to properly verify the alarm signal, then “ECV” is not required.
The Law Enforcement Agencies and Associations who support Enhanced Call Verification include the following:
- The Florida Police Chiefs Association (FPCA)
- The International Association of Chiefs of Police (I.A.C.P.)
- The False Alarm Reduction Association (F.A.R.A.)
The Alarm Industry Associations who worked for and publicly support Enhanced Call Verification include the following:
- The Alarm Association of Florida (A.A.F.)
- The Security Industry Alarm Coalition (S.I.A.C.)
- The Central Station Alarm Association (C.S.A.A.)
The False Alarm Reduction Association (F.A.R.A.) has several hundred active members in the United States and Canada. Palm Bay’s Alarm Administrator Elaine Revis has welcomed the Florida State Statute in hopes that the legislation will prove to have a positive effect on reducing false alarm responses in future years to come. This will have a direct impact in saving Palm Bay taxpayers thousands of dollars in man-hours and equipment usage as false alarm responses begin to lower over time.
Call your alarm company if you:
- Have any concerns about how to use your system.
- Require "retraining" in the proper operation of your alarm system.
- Plan on leaving your residence vacant for an extended time due to a possible vacation.
- It appears your system is not working properly.
- Visit FARA (False Alarm Reduction Association) for helpful information on how to avoid false alarms, how to pick the right alarm company, general information on alarms, and so much more.
- Visit AAF (The Alarm Association of Florida) to obtain general information on alarms and things to consider before buying an alarm system.