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The  water system is comprised of water supply, treatment, transmission, and localized distribution facilities which provides service to over 34,000 accounts. The current area served by the City of Palm Bay's water system is approximately 44 square miles.

The water system consists of:

  • 41 raw water supply wells
  • One 10.0 million gallon per day (MGD) lime-softening water treatment plant
  • Two reverse osmosis treatment plants with a combined capacity of 5.5 MGD
  • Three ground storage tanks
  • One elevated storage tank (0.5 MG)
  • A 100 million gallon Aquifer Storage and Recovery facility
  • A 1.5 million gallon storage and repump station
  • 2,886 Fire Hydrants
  • 34,000+ Water Meters

Our Water Source

The City of Palm Bay's water source is groundwater that is obtained from approximately 41 active raw water wells throughout the city.  These wells provide water to the Utilities Department's three water treatment facilities.  The majority of the wells are surficial aquifer raw water wells which range in depth from 80 - 150 feet; these wells supply the lime-softening water treatment plant located at our Troutman Utilities Campus.  The Department also has six Floridan aquifer raw water supply wells which range in depth from approximately 360 - 850 feet, and these wells supply the City's two reverse osmosis treatment plants. 

Water Treatment Facilities

Palm Bay Utilities Department has three water treatment plants and one aquifer storage recovery well.  The Troutman Water Treatment Facility (TWTF) uses both lime-softening and reverse osmosis treatment processes.  The product water from each treatment process is blended in a clear well prior to distribution.   The Troutman Water Treatment Facility is also home to a 100 million gallon Aquifer Storage Recovery (ASR) Well which can be utilized if necessary when demand is high or in times of drought. The Lime-Softening Treatment Plant can treat up to 10 million gallons per day (MGD), and the Troutman Reverse Osmosis Treatment Plant is capable of treating 1.5 million gallons per day (MGD). 

Our South Regional Water Treatment Facility is a 4.0 MGD Reverse Osmosis treatment plant that was constructed in 2006.  The facility has reduced the demand on the Troutman Water Treatment Facility and better meets the demands of customers in the southern area of our city.  The South Regional Water Treatment Facility also enables the City to have a redundant water supply in case the other facility is ever offline. The SRWTF was designed to meet the demands of future development in the City and can easily be expanded to 10 million gallons per day by the addition of more RO membranes and additional pumps.  This facility receives raw water from the Floridian aquifer from three wells located around the 108 acre site.

Water Distribution

Water distribution is responsible for line maintenance and repairs throughout the Palm Bay Utilities Department service area. The distribution team ensures that water service lines from the treatment facility to the customers are operating effectively and efficiently in order to provide reliable, high quality service. They also supervise the management of city hydrants, valves, and water meters. Additionally, the water distribution team oversees new customer connections, making it possible for Palm Bay residents to access city water.

The city of Palm Bay Utilities Department is excited to offer more residents than ever before the opportunity to take advantage of city water. Through the Water Connection Incentive Program, it is easy to get connected! If you have not already connected to city water, please follow the link for more information including service areas, connection costs, and financing options. Get Connected!

Once connected, it is helpful to understand who is responsible for maintenance and repairs to your service line and water meter. The city of Palm Bay Utilities Department is responsible for the water meter and the line connecting the meter to the municipal service line, which is usually located in the right of way. The customer is responsible for maintenance and  repair of the service line from where it connects to the water meter through the yard and to the home, including leaks. 

Residents are responsible for the maintenance and repair of the service line from their home to the water meter box. The City of Palm Bay is responsible for the service line from the water meter box to the municipal water line, which is usually located underneath the right of way.

Water Testing

Palm Bay Utilities Department constantly monitors your drinking (potable) water according to Federal and State laws. Our goal is to provide you with a safe and dependable supply of drinking water. We want you to understand the efforts we make to continually improve the water treatment process and to protect our water sources. We are committed to ensuring the quality of your water.  You may view Palm Bay Utilities Department's Water Quality Report by clicking here, and if you have any questions about the report please contact Water Treatment Superintendent Tim VanDeventer at (321) 952-3410.

In order to ensure that tap water is safe to drink, the Environmental Protection Agency (EPA) prescribes regulations that limit the amount of certain contaminants in water provided by public water systems. More information about contaminants and potential health effects can be obtained by calling the EPA’s Safe Drinking Water Hotline at 1-800-426-4791 or visiting the EPA’s website at http://www.epa.gov.

At Palm Bay Utilities Department, we work around the clock to provide top quality drinking water to our customers. We ask that you help us protect water sources and use water efficiently to help preserve good quality water for future generations.