WATER / SEWER UTILITY ACCOUNTS
Utility customers who will be away for an extended period of time (i.e., seasonal customers, vacation) can temporarily suspend their solid waste service for up to six months in a twelve month period and request to have their water service shut-off by filling out Sections 1, 4, and 5 of the Residential Service Request form. The fees for these services are described below.
Water/Sewer Accounts wishing to shut-off water service will continue to be charged water and sewer base charges as well as stormwater charges during this period. The temporary shut-off of water service helps to safeguard the home in case a leak occurs while the customer is away.
There is an Administrative Fee per trip for our staff to shut-off/turn on your water service. This amount will be charged to initially shut-off the water while you are away and it will also be charged when the water is turned-on upon your return.
To avoid such fees, some customers prefer to shut-off the water to their home by using their house valve instead.
**If you would like your bills to be mailed to a different address during this suspension of service period, please provide an alternate address when completing the application form.
SOLID WASTE & STORMWATER ONLY ACCOUNTS
Residents who do not have City Water or Sewer services are billed quarterly for Solid Waste/Recycling and Stormwater fees only. These residents can suspend their Solid Waste/Recycling service for up to six months in a twelve month period by filling out the Residential Service Requests form. Stormwater charges still apply.