Ways to Pay

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Do You Know All The Ways You Can Pay Your Utilities Bill?



 Photo outlining the ways to pay your bill


 Pay By Automatic Bank Draft

The Auto Bank Draft program saves you time and money, in fact, we pay you when you use this option.  Each year we will credit your account $18 after 12 months of uninterrupted bank drafting.  It is easy to enroll.  There’s no hassle, no postage, it’s free and most importantly, you won't have to worry about late fees again!  Enroll for automatic bank draft.

If at anytime you would like to terminate your automatic bank draft please complete and return Termination of Automatic Form.  Termination from this program will occur once your bank has processed the current water/sewer bill. Termination of Automatic Debit Form


Automatic Pay with Credit Card

Avoid hassle and late fees with this free and easy way to pay your bill! Sign up as a new user and begin the process for automatic pay with your credit card.



Pay By Walk-In

Walk-In Payments can be made in person at the City Hall Annex Building.  Please provide your payment stub when paying in person.  Cash payments are only accepted when paying in person. We accept no responsibility for cash payments lost in the mail or placed in a drop box.

Customer Service Office
120 Malabar Road SE Palm Bay, FL  32907
Google Map to 120 Malabar Road SE Palm Bay, Florida

Monday - Friday, 8:00 a.m. to 5:00 p.m.

Effective November 1, 2018  Palm Bay Utilities Customer Service Operational Hours will be Changing.

New hours:

                          Mon - Wed:   8:00 a.m. to 5 p.m.

                          Thursday:    9:30 a.m. to 5 p.m.

                          Friday:          8:00 a.m. to 5 p.m.


Pay By Phone

By Phone - Use our automated phone line to make a payment using your credit card.  Call (321) 733-3069 or (321) 952-3420 select option #1 and follow the prompts.


Pay By Drive Thru 

Drive Thru bill pay is available at the South Regional Utilities location.

South Regional Utilities Campus

Administration Office
250 Osmosis Drive SE Palm Bay, FL  32909
Google Map to 250 Osmosis Drive SE Palm Bay, FL

Payment-Only Drive Thru 
Drive Thru Hours: 
9:00 a.m. - 11:30 a.m. 
2:00 p.m. - 4:30 p.m.
(Monday to Friday)


Pay By USPS Mail

Please submit your check or money order (no cash) and the bottom portion of your bill with your payment. When paying by mail, allow 7 days for your payment to be received and processed. If your payment stub is not submitted with your payment there may be a delay in processing.

  • Payment Mailing Address
    PO Box 30325
    Tampa, FL  33630-3325


Pay By Drop Box

Visit the Payment Drop Box Locations (No Cash Please)

Drop Boxes are conveniently located:

In front of City City Hall Google Map of120 Malabar Road, SE Palm Bay FL 32907

Next to the Palm Bay Community Center Google Map of 1502 Port Malabar Blvd NE, Palm Bay, FL 32905

South Regional Utilities Campus Google Map of 250 Osmosis Drive SE Palm Bay, FL 32909

Please submit your check or money order and the bottom portion of your bill with your payment. Payments received at the City Hall drop box will be processed the following day. Payments received at the Community Center drop box will be processed within 3 to  5 business days.


You can use your credit card to pay your bill online. 

In order to make your payment online you must first register. Create an online account.  If you are having issues creating an account please call (321) 952-3420 and stay on the line to speak with a Customer Service  representative. After you have created an online account, you will be able to make payments and view your consumption and payment histories.  Make Online Payment

Accepted Credit Card Types

Photo of Discover Credit CardPhoto of MasterCard Credit CardCredit Card