About Palm Bay Utilities

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About Palm Bay Utilities

The City of Palm Bay Utilities Department operates as an Enterprise Fund directly under the City government with management and administration provided through City staff. The Utilities Department is an ISO 14001:2015 certified utility that provides water, wastewater, and reclaimed water services to residents of Palm Bay and the Town of Malabar.

The city operates two utilities campuses with a total of four water treatment plants (including one Aquifer Storage and Recovery well) capable of providing up to 15.5 million gallons per day (MGD) of potable water.  Palm Bay receives its water supply from groundwater drawn from 41 wells located throughout the city. These wells pull from the Floridan and surficial aquifers. The raw water is treated through reverse osmosis and lime-softening processes, then disinfected and distributed across 595 miles of water lines to customers.

PBUD also operates a wastewater and a water reclamation plant; the combined treatment capacity for these two facilities is 5.2 MGD.  The utility provides sanitary sewer service to approximately 40,000 residents (over 15,000 accounts) through 105 lift stations, 202 miles of sanitary sewer gravity mains, 2,500 manholes, and 58 miles of force main. Additionally, there are nine miles of reclaimed water distribution lines, providing service to several businesses, residents, and a local park for irrigation and beneficial reuse purposes. The Department has also completed the design for a new water reclamation plant to meet future beneficial reuse demands throughout the southern portion of the City. 

PBUD’s workforce is comprised of  highly skilled and trained employees. The Utilities Director provides leadership for the organization which is divided into four distinct divisions which include:  (1) Distribution, Collections & Maintenance, (2) Business Operations, (3) Engineering and Plant Operations, and (4) Geographic Information Systems (GIS).

Our Mission

Palm Bay Utilities provides superior drinking water and advanced treatment and disposal of wastewater through an effective utility system while reflecting responsible environmental stewardship and striving for 100% customer satisfaction.

The Palm Bay Utilities Department will strive to:

  • plan and develop infrastructure for growth
  • upgrade existing infrastructure
  • preserve water resources through conservation and reuse
  • provide a financially sound utility system
  • become a world class utility organization
  • provide the best and safest workforce
  • upgrade technology

Advisory Board

The Utilities Advisory Board (UAB) is appointed by the City Council and is composed of five members with varying term limits. The purpose of the UAB is to advise and assist the City Council, City Manager, and city staff on matters pertaining to the construction, extension, and expansion of the water and wastewater utility systems within the current and future corporate boundaries of the City of Palm Bay. UAB members must be residents and qualified voters of the City. Three of the board members must be utilities customers. City officials cannot be appointed to this board. Click the  link for the City of Palm Bay’s Code of Ordinances.

The Palm Bay Utilities Advisory Board meets the 4th Thursday of each month at 6:30 p.m. Meetings are usually held in the Conference Room of the Utilities Department’s Administration Building located at 250 Osmosis Drive SE.

Agenda and Meeting Minutes


Utilities Advisory Board Policy


There is hereby established an advisory board to be know as the "Palm Bay Utilities Advisory Board," hereinafter referred to as the "Board."
(Ord. 2004-17, passed 4-1-04)


The purpose and intent of the Board shall be to advise and assist the City Council, City Manager, and city staff (hereafter collectively the "city") in constructing, extending, and expanding water utility systems and wastewater utility systems within the now and future corporate boundaries within the City of Palm Bay, Florida, as well as outside those boundaries when agreed to by City Council.
(Ord. 2004-17, passed 4-1-04)


     (A)     The Board shall consist of five (5) members who shall be appointed by the City Council as follows: 

          (1)     Two (2) members shall each serve an initial term of three (3) years;

          (2)     Two (2) members shall serve an initial term of two (2) years; and

          (3)     One (1) member shall serve an initial term of one (1) year.  

All subsequent appointments shall be for a term of three (3) years.  

     (B)     Members shall be residents of and qualified voters within the city. At least three (3) members of the Board shall be current customers of the city's utility system.

     (C)     The Board shall be made up of individuals who will have special talents, credentials, or experience which will be useful in the review and recommendation of utilities.

     (D)     No official of the city or employee of the city's Utilities Department may be appointed as a member of the Board.

     (E)     Vacancies for unexpired terms shall be filled in the manner in which original appointments are required to be made. Appointments to fill any vacancy on the board shall be for the remainder of the unexpired term.
(Ord. 2004-17, passed 4-1-04)


     (A)     The duties and responsibilities of the Board shall be as follows:  

          (1)     To advise and recommend to the City Council in providing sewer and water services in the city's service area;

          (2)     To advise and recommend to the city methods in providing water and sewer infrastructure within the city's service area and outside the city's service area when approved by the Council;

          (3)     To advise and recommend to the city capital improvements to the system through established capital improvement program procedures;

          (4)     To advise and recommend to the city appropriate funding sources to implement projects;

          (5)     To advise and recommend to the city utility rate studies, master plans, and rate adjustments as needed or required.
(Ord. 2004-17, passed 4-1-04)


     (A)     Meetings shall be held on such days and at such times and locations as the Board from time to time determines. Meetings shall be held in public facilities.

     (B)     Quorum. Three (3) members of the Board shall constitute a quorum for the transaction of business at any meeting and the vote of a majority of such quorum shall be sufficient for formal action by the Board.

     (C)     Officers. The Board shall select its own chairperson and vice chairperson and such other officers as it deems appropriate. The officers shall serve for a term of one (1) year and may succeed themselves.  

     (D)     By-laws. The Board may prepare and adopt such by-laws, rules, and regulations for its own guidance as it may deem expedient and not inconsistent with law.

     (E)     Absences. Members who fail to attend three (3) consecutive regular meetings or a total of five (5) meetings of any type within a twelve (12) month period, shall automatically forfeit their appointments. The chairperson shall notify the Office of the City Clerk of any vacancy, at which time the process to fill the vacancy shall be implemented.

     (F)     Agendas and minutes. The Board shall submit to the City Council, within an appropriate time frame, an agenda of the upcoming meeting and the minutes of the previous meeting. The Board shall submit other reports from time to time as directed by the City Council.
(Ord. 2004-17, passed 4-1-04)


     Members shall serve without compensation, except that they may be reimbursed as permitted by general law and consistent with city policy for travel and per diem expenses incurred in the course of their duties and responsibilities not to exceed the budgeted amount.
(Ord. 2004-17, passed 4-1-04


Master Plans

Water Master PlanNorth Regional tower

The Water Master Plan for the Palm Bay Utilities Department gives an overview of the City’s existing water system and details potential future improvements.  Through the collection and analysis of data, recommendations were made for system improvements.  Community Investment Projects (CIP) have also been identified to meet the future water demands for the City.

Water Master Plan
Approved by Council November 2017


Wastewater Master PlanWastewater plant

The Palm Bay Utilities Department has recently updated its Wastewater Master Plan to provide an overview of the existing wastewater infrastructure and to identify the Community Investment Projects (CIPs) associated with meeting the City's future wastewater service needs.  Please click on the link below to review the complete Wastewater Master Plan.                       

Wastewater Master Plan 
Approved by Council November 2017


Water Conservation and Reuse Master PlanReclaimed

The Reuse Master Plan for the City of Palm Bay provides information that will assist the Utilities Department in planning for existing and future reclaimed water needs of the community.  The Reuse Water Master Plan provides a five-year and ten-year Community Investment Program (CIP) that will serve as an integral tool in achieving the goals of further development of the City's reclaimed water system and enhancement of water conservation efforts as addressed in the Utilities' Strategic Plan. 

Conservation and Reuse Master Plan
Version February 2016