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Office hours changing

Effective November 1st, 2018  Palm Bay Utilities Customer Service Operational Hours will be Changing.

New hours:

Mon - Wed - 8:00 a.m. to 5 p.m.

Thursday - 9:30 a.m. to 5 p.m.

Friday - 8:00 a.m. to 5 p.m.

Please note: Application for new service, account information, and payments can still be accessed online. More information for new service may be found by visiting the Connecting to City water/City sewer page .

Payments can also be made over the phone at 321-952-3420.



Have an Emergency to Report?



If there is an emergency or service issue that needs immediate attention, please contact our office!

During Normal Business Hours 321.952.3420 

After Hours 321.952.3478

You may also create an online account to report and track an emergency or service requests by clicking here.





Hurricane Preparedness Information

Reduce Your Use

In situations of heavy rainfall within short periods of time, the City of Palm Bay Utilities urges residents on City sewer service to avoid using excess water for bathing, toilet flushing, and dish washing. The measure is needed to prevent sewage backups and excess wastewater entering the collection system.

Sign up For Electronic Utility Notifications

The City of Palm Bay uses Rave Mobile Safety powered by Smart911 to send EMERGENCY notifications by phone, email, text and social media to keep citizens informed of emergencies. Sign up here to receive notifications on your water service and more.

Sign up for Boil Water Notices

When there is a loss in water pressure, either due to a broken water pipe, loss or power and/or system pressure, or a scheduled outage for repairs, a Boil Water Notice (BWN) is issued.

Palm Bay Utilities Department publishes Boil Water Notices through media releases and residents may elect registration through e-notification for immediate notice. Sign up here for Boil Water Notifications.

Stay Informed

In times of emergency, Palm Bay Utilities uses many different means of communication. If you have access to the internet one of the best ways to stay up to date on your water service and other conditions is checking the City website.

Additional Resources

For more information on preparing for an emergency visit our Emergency Preparedness webpage.

For helpful information and tips for after an emergency passes visit our After the Storm webpage.