Register for Paperless Billing and Payments
Reduce the clutter of paper by signing up for e-billing. It only takes a few minutes to sign up, and once your request is processed you will no longer receive a paper bill. If at any time you wish to begin receiving a paper bill again, just contact us at firstname.lastname@example.org.
Automatic Bank Draft
By enrolling in our automatic bank draft program you save time and money. You can set it and forget it. No more worries about missing a payment or late fees. Your payment will be on time, every time. This environmentally-friendly payment option is also economical.
As an incentive for utilizing the automatic bank draft feature, an annual credit of $18 will be applied to your account after 12 months of uninterrupted bank drafting.
Upon enrollment, your bank account is drafted for the amount of your monthly utility bill. Your bill statement will display "Bank Draft - Do Not Pay". Your billing statement will reflect the dollar amount and the due date the funds will be withdrawn from your bank.
Enrollment is quick and easy:
Step 1: Contact Customer Service for the Direct Debit Form
Step 2: Complete the enrollment form
Step 3: Include a voided check with your application and mail to:
Palm Bay Utilities Department
120 Malabar Rd SE
Palm Bay, FL 32907
If at anytime you would like to terminate your automatic bank draft contact Customer Service to request a Termination of Automatic Debit Form. Termination from this program will occur once your bank has processed the current water/sewer bill.
- STORMWATER ACCOUNTS will now be billed annually on your property tax bill.
- WATER/SEWER ACCOUNTS are billed monthly. These bills also include stormwater and sanitation costs. These accounts are billed based on "cycles". On the top of your bill there is a notation of each customer's cycle and route (i.e., Cycle-Route 01-28).
- SANITATION ACCOUNTS are billed quarterly. These accounts are typically for residents who are not connected to the city water and sewer system. You can view the quarterly billing schedule below.
Please note that payment due dates may vary from the above schedules for customers who have signed up for bank drafting or when billing adjustments are made to specific accounts. Please contact Customer Service at (321) 952-3420 or email email@example.com for additional information.
Many times there are reasons your water bill may be higher than usual. For instance:
- Recent House Guests
- Filling your Swimming Pool
- Increased Outdoor Irrigation
However, if your water bill is much higher than usual for no apparent reason, you may have a leak. Finding and fixing leaks can be easy and inexpensive. Here's how:
- Locate your water meter.
- Turn off all water - inside and outside your home.
- Read your meter and write down the figures. The City of Palm Bay uses two types of water meters - a standard water meter and a radio frequency water meter.
- Wait 15 to 20 minutes and read it again.
- If the figures on your water meter have changed, there is a leak somewhere. Your next step is to find the source of the leak.
CHECK YOUR TOILETS FIRST
Toilets are the most common source of leaks inside the home. You can conduct a simple test to determine if your toilet is leaking:
- Put a few drops of food coloring or a dye tablet in the toilet tank.
- Wait 15 minutes.
- If colored water appears in the bowl, you have a leak.
- Your flush valve ball or toilet flapper may need to be repaired or replaced.
Free Leak Detection Kits are available at Utilities Customer Service located at 120 Malabar Road SE in the City Hall Annex.
WHEN TO CALL AN EXPERT
If your meter indicates a leak and you cannot find it, or if you are hesitant about tackling any repairs, call a licensed and insured plumber.
Your bill is broken down into different sections to help you identify your account information.
It is broken down by:
- Urgent messages
- Your account number
- Your cycle and route number
- Current charges
- The total amount due.
If you need assistance understanding your bill, please contact us at firstname.lastname@example.org or by calling (321) 952-3420.