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Coronavirus: All City of Palm Bay facilities will be closed to the public until April 30. Essential municipal service operations will continue with limited staffing. Coronavirus Information and Resources
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Coronavirus Information and Resources

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Virtual City Council Meetings

Beginning April 8th, 2020 City Council will hold weekly Special Council Meetings every Wednesday in a virtual format to comply with social distancing guidelines and prevent the spread of COVID-19. Learn More

Governor DeSantis Issues Executive Order 20-91

On April 1st, 2020, Florida Governor Ron DeSantis issued Executive Order Number 20-91 entitled Essential Services and Activities During COVID-19 Emergency. The Executive Order, which directs Floridians to stay at home for the next 30 days unless seeking or carrying out essential services, will be effective at 12:01 am on April 3rd, 2020. This Order will expire on April 30th, 2020 unless extended by subsequent order. Read More

Mayor Capote discusses the impact the Safer at Home order will have on Palm Bay residents.

City Manager Lisa Morrell discusses the effect the Safer at Home order will have on Palm Bay residents.


 We are here for you! City Manager Lisa Morrell addresses the citizens of Palm Bay.

All City of Palm Bay facilities will be closed to the public for the health and safety of Palm Bay citizens and City personnel during the COVID-19 crisis. The closure will extend through at least April 30th, 2020. While the City of Palm Bay facilities will be closed to the general public, essential municipal service operations will continue with limited staffing to comply with social distancing guidelines to limit the spread of COVID-19.


COVID-19 Call Center: (866) 779-6121 or email COVID-19@flhealth.gov

The Florida Department of Health (DOH) has created a call-in number for questions relating to #COVID19 which is available 24/7. You can also visit their website at http://www.floridahealth.gov for the most up-to-date information.

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Video Messages from the City of Palm Bay

Palm Bay Utilities Suspends Late Fees and Shut-Offs

Post Date:03/20/2020 5:41 PM

UPDATE: Palm Bay Utilities Department facilities will have limited public access through April 30th . The Palm Bay Utilities Department will not perform service shut-offs due to non-payment through April 30th. All penalties and fees associated with late payments will also be waived during this time.


The City of Palm Bay Utilities Department will continue regular operations to provide customers with clean, safe drinking water, as well as wastewater service, during the COVID-19 pandemic. Through April 15th, the Palm Bay Utilities Department will not perform service shut-offs due to non-payment. All penalties and fees associated with late payments will also be waived during this time.

Palm Bay Utilities Department facilities will have limited public access until April 15th. Utilities Customer Service will be available by phone at (321) 952-3420 and email at ucs@pbfl.org to assist customers with account inquiries and payments. Payments may also be made online at pay.palmbaylorida.org. Cash payments may be made at the drive thru payment window at South Regional Utilities Administration located at 250 Osmosis Drive SE. In-person appointments may be made for requests that cannot be processed remotely.

The Utilities Department would also like to remind customers that only toilet paper should be flushed down the drain. Flushing other items down the toilet can cause clogs in sewer lines that may lead to backups in homes, clogs in the City’s sewer lines and lift stations, and even damage to wastewater treatment equipment. Wipes may indicate that they are flushable, but they often lead to clogs because they do not breakdown completely like toilet paper. The Utilities Department urges residents to dispose of used cleaning and sanitizing wipes by throwing them in the garbage.

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