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what do i do if i have a false alarm and don't cancel it?

  • Don't panic.
  • Turn your system off - "disarm" it.
  • Wait a few minutes for your alarm company to call you.
  • Give them the password or code.
  • Do not call 911 and ask to cancel an alarm - they do not know if you are being forced to make the call and their first concern is your safety (ONLY YOUR ALARM COMPANY MAY CANCEL AN ALARM)
  • Police or firefighters will come to the alarm site.
  • Follow directions from them or directions from emergency communications center personnel who may call you.
  • Explain the circumstances of the false alarm.
  • Have ID ready to show the police that you belong at the alarm site.

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