what happens when an alarm sounds?

• An open door or window or other part of system tells control panel something is wrong.
• Your control panel seizes your phone lines and calls your monitoring company.  If you pick up your phone while this is happening, all you will hear is static.
• Alarm company receives information from your control panel: name, address, and type of alarm violation/activation.
  • Medical
  • Fire
  • Panic or holdup
  • General intrusion - the most common call we receive.  Nationally, about 99% are false alarm activations.
• Your alarm monitoring company will call you to try to verify whether the alarm is true or false.  False alarm calls have become such a problem that they are required to do this by state law.  Since July 2006, Florida State law requires two-call verification, referred to as ECV or enhanced call verification.
• If you give them the correct password or pass code, they will cancel the alarm.
• If you can't given them the correct information, or if they can't reach you, they will call the alarm in to our city emergency communications center.

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