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Expand/Contract Questions and Answers

  • What is hydrant flushing?

  • What is “uni-directional” flushing?

  • How will this affect my water?

  • Why is the City conducting uni-directional flushing?

  • I lost water service. Why, and what do I do?

  • What else should customers know to prepare for the hydrant flushing program?

  • Doesn’t the hydrant flushing program waste water?

  • Why does the water look funny after hydrant flushing?

  • What should I do if my water pressure or volume seems low after flushing?

  • What should I do when I see city crews flushing hydrants in my area?

  • When does flushing normal occur?

  • How do I establish utility service with the City?

  • Is a deposit required for utility service?

  • How do I terminate my account?

  • Will my deposit be refunded?

  • How much is the transfer/administration fee?

  • How do I update my account/billing information?

  • What if I go away for several weeks or months?

  • How often will I get billed for my utility service?

  • How do I read and understand my utility bill?

  • When is my utility bill due?

  • How do I pay my utilities bill?

  • What type of credit cards do you accept for payments?

  • Will I be charged a convenience fee for direct debit payment or any other form of payments through my bank?

  • What is a processing or convenience fee?

  • Does the City keep any portion of the processing fee for credit/debit card payments?

  • What if my payment is late?

  • How can I get my water turned back on if I have been disconnected due to non-payment?

  • How do I connect to City water if I have a private well?

  • How do I connect to City sewer if my house has a septic system?

  • What do I do if my trash was not picked up?

  • Can I get a credit for filling a swimming pool?

  • Is my service affected by what I put down the drain?

  • What do I do if I believe my water meter has been misread?

  • If I have a sewer problem whom do I call?

  • What happens to the water I flush?

  • What is the hardness of the City's water?

  • How can I perform a leak check?

  • How does the City treat wastewater?

  • When should I water my lawn?

  • How often will my water meter be read?

  • Can I have my water meter tested for accuracy?

  • Does the City test our water and are there standards for taste, odor, and water appearance?

  • What is the Safe Water Act?

  • Can I use the City's tap water in my aquarium?

  • Where does our drinking water come from?

  • What is reverse osmosis?

  • What is hard water?

  • What is a Sewer Clean-out?