FAQs

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Frequently Asked Questions

  • Solid Waste & Recycling
    • If I have utility service, what happens if I don't pay for sanitation?
    • If I don't have utility service, what happens if I don't pay for sanitation?
    • How often will I be billed?
    • I am a tenant, will I receive a sanitation bill?
    • What happens if my CART becomes damaged or is stolen?
    • May I use containers from third party carts that are compatible with WM's equipment?
    • Why does the City of Palm Bay offer waste collection one time per week?
    • Why am I being billed by the City each month for Sanitation Services when I pay for Solid Waste Disposal on my taxes every year?
    • How do I terminate or suspend my account?
    • Are Styrofoam trays that meats are purchased in and Styrofoam cups and plates recyclable?
    • I heard that Home Depot recycles fluorescent bulbs. Is this true?
    • What are my options in a "move out" situation where there will be a lot of items discarded?
    • Is there a limit to the number of carts that I can have?
    • Whom should I contact for an additional cart and what is the fee?
    • What if I am handicapped/disabled and cannot get my carts to the curb?
    • What time should I place my carts out, and where should I place them?
    • Whom do I contact to request the claw truck for large yard debris?
    • How should I prepare my yard waste and where should I place it for pick up?
    • I heard about The Bagster®. What exactly is it?
    • What if I have a large item such as furniture or appliances to discard of?
    • What other types of recycling is available?
    • Are plastic bags recyclable?
    • What can I recycle?
    • What if my collection day falls on a holiday?
    • What do I do about items that do not fit inside the cart?
    • Whom do I contact if my carts were not emptied?
  • Stormwater
    • What is a watershed?
    • What is stormwater runoff?
    • Where does stormwater go after it hits the ground?
    • How do swales function?
    • Who’s responsible for the care and maintenance of swales?
    • What is the difference between proper and improper drainage?
    • What’s the best way to care for my pond?
    • Where does stormwater go after it drains into the swales and ponds?
    • Is the stormwater clean when it enters the Lagoon?
    • What can I personally do to help keep our stormwater runoff from polluting our waterways?
    • What other opportunities are there if I want to get even more involved?
    • Who do I call if I see someone polluting our stormwater by dumping garbage or other harmful contaminants?
    • Where can I go for more information on stormwater management?
  • Utilities
    • What is a Sewer Clean-out?
    • What do I do if I believe my water meter has been misread?
    • What do I do if my trash was not picked up?
    • What if I go away for several weeks or months?
    • How do I terminate my account?
    • How do I establish utility service with the City?
    • Can I get a credit for filling a swimming pool?
    • Is a deposit required for utility service?
    • How much is the transfer/administration fee?
    • Will I be charged a convenience fee for direct debit payment or any other form of payments through my bank?
    • What is a processing or convenience fee?
    • What if my payment is late?
    • How often will I get billed for my utility service?
    • What is reverse osmosis?
    • Can I use the City's tap water in my aquarium?
    • Where does our drinking water come from?
    • How can I perform a leak check?
    • How often will my water meter be read?
    • If I have a sewer problem whom do I call?
    • How does the City treat wastewater?
    • What happens to the water I flush?
    • What is the Safe Water Act?
    • When is my utility bill due?
    • Does the City keep any portion of the processing fee for credit/debit card payments?
    • What type of credit cards do you accept for payments?
    • What is the hardness of the City's water?
    • Does the City test our water and are there standards for taste, odor, and water appearance?
    • When should I water my lawn?
    • Is my service affected by what I put down the drain?
    • How do I connect to City water if I have a private well?
    • How do I update my account/billing information?
    • How do I pay my utilities bill?
    • How do I read and understand my utility bill?
    • How do I connect to City sewer if my house has a septic system?