- Solid Waste & Recycling
- All services included on the bill must be paid. If you are a utility customer, failure to pay for sanitation services will result in disconnection of utility services. Unpaid accounts may also result in a lien being placed on the property and/or referral to an outside collection agency.
- The City will request that Waste Management place a “Stop Service” flag on your address, and Waste Management will no longer collect your garbage or recycling. Once you have brought your account up-to-date, and paid a $25 reactivation fee, Waste Management will be notified to remove the “Stop Service” flag and your collection will resume.
- Customers who have water service from the City will be billed for sanitation on the same monthly bill. Customers who do not receive a monthly utility bill will be billed quarterly, in advance, for sanitation services.
- If the utility account is in your name, you will be billed for sanitation services. If you are not a utility customer, bills will be mailed to the property address unless other arrangements are made by the tenant or property owner.
- If your cart is damaged or stolen, please contact Palm Bay Customer Service at 321-952-3419. Carts will be repaired or replaced at no charge to you.
- Third party containers may be used for yard waste only. Regular garbage and recycling is required to be in City issued carts.
- There are two reasons why the City offers one time per week pickup. First, under the state-mandated recycling goals, the reduced frequency will encourage more residential recycling efforts. If the City (and the County) does not reduce its municipal waste stream by 75% by 2020, the City and County can be subject to fines and residents may be subject to a “pay as you throw” system. Second, twice a week pick-up for household garbage would result in a higher per unit cost to the City. In this regard, the City’s cost for sanitation service is locked in for 10 years, with only inflationary increases.
- Why am I being billed by the City each month for Sanitation Services when I pay for Solid Waste Disposal on my taxes every year?The “Non-Ad Valorem Assessment” for “Solid Waste Disposal” that appears your tax bill, is a county assessment that goes toward the operation and maintenance of the landfill(s). These funds do not go to the City of Palm Bay, they go to Brevard County.
- You may contact Palm Bay Customer Service at 321-952-3420 to terminate or suspend your account.
- Styrofoam is not a recyclable product. These items should be placed in with your regular
- Home Depot will recycle your Compact Fluorescent Bulbs only. They do not recycle Fluorescent Tubes.
Customers can contact Waste Management at 321-723-4455, email: email@example.com, or visit their website at www.wm.com to request special vapor-locked bags. When these are delivered to your home they will be attached to your door knob or entry gate. Place the bulbs in the bags. Put them in a safe place away from children and keep the bag sealed. If bulbs break inside the bag, do not re-open the bag. The bags can then be set out at the curbside, next to the recycling cart for collection.
- Your options in the case you are moving out, or have had a tenant move out and leave debris behind that you must dispose of are: Taking the items to the landfill Utilizing a Bagster® (Information above) Utilizing a Roll-off container provided by one of the City’s approved providers.
- Customers can have a maximum of two additional trash carts and two additional recycle carts (a total of three trash and three recycle carts including the initial set). There is an additional charge of fifty cents (.50) per month per additional cart.
- Fill out a Solid Waste Service Request, or provide us with an e-mail request to firstname.lastname@example.org stating (name, address, exactly how many of each cart they would like in addition to the initial set). There is an additional charge of fifty cents (.50) per month per additional cart.
- note from your physician can be faxed to Waste Management at 1-866-442-9533 or you can send via email to email@example.com. The note should state that you are handicapped/disabled, are unable to get your carts to the curb, and that you would like to request doorstep pick up. You will need to clarify whether you will need this service for trash, recycling or both. Waste Management will place you on their doorstep pickup list.
- On your collection day, carts should be placed at the roadside or curb in such a manner that allows for the mechanical arm of the equipment to safely pick them up and set them back down. They should not be placed near mailboxes or trees and should be separated approximately 3 feet to allow the arms of the equipment to reach between them. Carts should be placed out by 6:00am on collection day, but not prior to 5:00pm the evening before. Carts should be removed from the roadside by the end of the collection day.
- Yard waste is collected the same day as your regular trash and recycling. It will be collected from the front of your property, near the street (or curbside). It should be placed in an area where the equipment used will not damage or destroy existing sod, pavement or other ground cover or material.
Small items such as grass clippings, weed remains, and small pieces of brush are required to be placed in containers and should not be placed in bags of any kind. These items however, should not be placed in City issued carts.
Brush, tree limbs, tree trunks, and palm fronds less than six (6) inches in diameter should be cut in lengths of no greater than four (4) feet.
Brush, tree limbs, tree trunks, and palm fronds greater than six (6) inches in diameter should be cut in lengths no greater than two (2) feet.
No item should exceed fifty (50) pounds in weight.
The Bagster® is a heavy duty bag that can hold up to 3,300 pounds of waste and construction debris. It is the perfect cleanup solution for many types of projects, including:
- Organizing a garage or attic (Spring Cleaning)
- Move Outs
- Concrete and stone work
1. Buy. Buy the Bagster bag at your local home improvement store.
It comes in a compact package, so it’s easy to carry and set up. Simply buy as many as you need and fill them up with waste from your project. The cost is $29.95. You can also order them on-line through some retailers.
2. Fill. Fill your Bagster® bag with up to 3,300 lb of debris or waste.
Since the Bagster® bag is yours to use whenever you want, for as long as you need, you don't have to wait for a dumpster to be delivered or finish your project within a rental time period.
3. Gone. Schedule your collection online or by phone.
When you’re done, go to TheBagster.com or call 1-877-789-BAGS (2247) to schedule and pay for a pickup. A 3 cubic yard bag with a mixed waste load is $99.00 to pickup. If you have more than one to pick up at the same time, the price to pick up the second one is $79.00.
- If you have bulk items such as furniture, rolls of carpet, etc., those items, up to 3 cubic yards, will be collected on your regular collection day. If you have more that 3 cubic yards of bulk items, Waste Management will contact you regarding pick up options. If you have stoves, hot water heaters, refrigerators or similar appliances, electronic items such as TVs or computers, or tires, you should contact Waste Management at 321-723-4455, email: firstname.lastname@example.org, or visit their website at www.wm.com, to schedule a special pick up of these items.
- Bikes for Tykes
Waste Management will pick up bicycles that are left curbside in Brevard County in conjunction with the Brevard County Sheriff's Bikes for Tykes program. Customers wishing to dispose of a bicycle can place the bikes beside their trash on their regular garbage collection day, and a WM supervisor will come by and pick up the bike. The bicycles will be transported to the Sheriff's work farm where they will be fixed up by jail inmates, then donated to Brevard County's three sharing centers and other non-profit agencies for children or adults in need.
Customers can call Waste Management to arrange for a pickup of items including computer equipment, printers, cell phones, televisions, VCRs, stereos, radios, electronic clocks, electronic toys, small appliances and CDs and DVDs.
Fluorescent Bulb Recycling
Customers can call Waste Management to request special vapor-locked bags. When these are delivered to your home they will be attached to your door knob or entry gate. Place the bulbs in the bags. Put them in a safe place away from children and keep the bag sealed. If bulbs break inside the bag, do not re-open the bag. The bags can then be set out at the curbside, next to the recycling cart for collection.
Printer cartridges can be placed in a bag and placed on top of the recycling cart for collection.
Waste Management will collect four tires per household, per year. Rims must be removed. Contact Waste Management to schedule a pickup.
- Plastic bags should not be placed in your recycling cart. Although they are recyclable in bulk, they require a different process of recycling due to their petroleum product content. Plastic grocery bags can be recycled at most local supermarkets. In addition to grocery bags, other plastic retail bags, dry cleaning bags and newspaper bags can be included wherever plastic bags are collected for recycling.
- Items Approved for Recycling in your Cart
WM's innovative sorting technology allows residents to put all their recyclables - plastic, metal,
paper and more- into a single bin. This approach allows us to recover up to three times as many
recyclable material as in the past. This new program will help Palm Bay comply with the new
state 75% recycling goal, to be achieved by the year 2020. The city and county can be subject to
penalties and residents may be subject to a "pay as you throw" system if this goal is not met.
The cart with the yellow lid is to be used for recycling only. The following items can be placed in your recycling cart:Aluminum, Tin and Steel Cans
Lightly rinse beverage and food cans. Empty aerosol cans are accepted. Clean aluminum foil and
disposable aluminum pans can also be placed in your recycling cart.
Lightly rinse glass jars and bottles and throw lids away. Do NOT include window glass, ceramic
cups, or dishes, light bulbs, mirrors or broken glass.
Please keep these items dry and remove plastic bags, which can cause the automated sorting
system to fail.
- Newspapers / Magazines
- Phone Books
- Paper Bags
- Envelopes (including those with windows)
- Paper / Junk Mail
- Paperboard Boxes
- Milk / Juice Boxes
- Corrugated cardboard boxes*
- Corrugated cardboard boxes should be broken down so they lay flat and should be of a size that will fit in the recycling cart (for example, refrigerator boxes should be flattened and cut into smaller pieces). If you have several boxes, and they will not all fit in the recycling cart, place them next to the cart in the broken down state, and the driver will load them into the cart and deposit them into the truck.
Recycle bottle with necks. Rinse the bottles and throw away the caps or spray pumps. Do NOT
include bottles that contained automotive products, pool chemicals, pesticides, fertilizers or any
other household hazardous waste.
Water / Beverage Bottles
Laundry Detergent / Bleach Bottles Shampoo Bottles
Waste collection services will not be provided on the following Holidays:
- Memorial Day
- July 4
- Veteran’s Day
If the Holiday falls on a Monday or Tuesday, collection will be made the prior Saturday.
If the Holiday falls on Wednesday, Thursday or Friday, collection will be made the following
- All garbage and recycling must be placed in a City issued cart for Waste Management to pick them up. If you find that you require additional space for garbage and recycling on a frequent basis, you may contact Palm Bay Customer Service at 321-952-3419 to request an additional cart. There is an additional charge per month per additional cart. If you have bulk items such as furniture, rolls of carpet, etc., those items can be placed at the curb side for collection. If you have stoves, hot water heaters, refrigerators or similar appliances, electronic items such as TVs or computers, or tires, you should contact Waste Management at 321-723-4455, email: email@example.com, or visit their website at www.wm.com, to schedule a special pick up of these items.
Basically, a watershed is an area of land that drains water, sediment, and dissolved materials to a common receiving body or outlet.
Along with surface water runoff, a watershed also includes interactions with subsurface water. Watersheds can vary from the largest river basins to just acres or less in size.
Stormwater runoff is rainwater that does not evaporate or soak into the ground; instead it flows over rooftops, compacted soil, and paved areas.
Stormwater runoff is collected by the City’s Municipal Separate Storm Sewer System (MS4) comprised of swales, lakes and ponds, drains and pipes, and canals for drainage to reduce the risk of flooding. During a storm in Palm Bay, stormwater runoff can carry pollution to our waterways by way of our storm sewer system. It is important to note that the stormwater runoff does not go to a treatment facility to be cleaned of pollutants.
Swales are designed to be a channel for major rainstorms to drain runoff away and prevent flooding. For minor storms, swales are designed to hold rainwater for up to 72 hours before percolating into our groundwater system and evaporating into the atmosphere. By delaying the flow of stormwater, it allows some pollutants to settle.
The property owner is responsible for the every day care and maintenance of the swales located within the easements around their property. The City of Palm Bay is responsible for the care and maintenance of swales on City owned property.
Depending on the type of drainage system, one should see water draining within 72 hours. If water is retained in the swale longer than 72 hours after the last rainfall, it could indicate a problem with drainage in your immediate neighborhood. Contact the Palm Bay Public Works Customer Service office and notify them of this issue.
Certain types of stormwater management systems such as a wet detention system or pond are designed to contain stormwater runoff and the water may never drain out completely.
The best way to care for your pond is to clear or clean inflow/outflow structures, remove nuisance and excess vegetation, repair eroded slopes, clean up trash and yard waste in your yard and gutters and around storm drains. The use of shoreline vegetation can reduce erosion and trap pollutants in stormwater runoff before the runoff reaches the water in the pond.
Avoid fertilizing within 3-10 feet of the shoreline to reduce the chance of it being carried into the pond.
Some of the water evaporates into the atmosphere, some percolates into the ground, and some flows into a series of ditches and canals that lead directly to the Indian River Lagoon.
No. In Palm Bay, as in most cities across the country, stormwater runoff is NOT treated before it is released into our waterways.
A large portion of the trash and garbage that is left out on our streets, chemicals from agriculture, industry, and households, sediments from construction sites, and petroleum products end up in the Indian River Lagoon after it rains.
Since 70% or more of the pollution carried by runoff is “Non-Point-Source” that is produced by people everywhere just going about their daily activities, simple changes in behavior can do a lot to clean up our stormwater system:
- Use fertilizers and pesticides according to the directions on the label,
- Dispose of animal waste properly
- Dispose of trash and garbage in receptacles and recycle or compost
- Wash cars on the lawn instead of contributing nutrient-rich wash water to the stormwater system
- Use native Florida plants in landscaping
- Set up a rain barrel to capture runoff from your roof
- Report erosion and sediment runoff from construction sites and illegal dumping and discharging to the Palm Bay Public Works.
- Invite speakers from the Palm Bay Public Works Department to your organization to give informative stormwater presentations
- Consider the responsibility of “adopting” a road or drain. These programs are open to individuals as well as organizations
- Contact the City of Palm Bay Public Works Department for information on projects such as inlet marking, neighborhood cleanup “blitzes,” etc;
- Get in touch with organizations such as Keep Brevard Beautiful and the Marine Resources Council for their “Indian River Lagoon Watch” volunteer programs
- Who do I call if I see someone polluting our stormwater by dumping garbage or other harmful contaminants?
Call the police or sheriff’s department and they will investigate your complaint. You may also call the Public Works Department and Code Enforcement.
- The sewer clean-out is the access point to the sewer system for necessary cleaning and maintenance. Sewer clean-outs are typically made of PVC piping and are located approximately three to five feet from a home or business and the city connection is usually located about fifteen feet from the road. It is the property owner's responsibility to maintain the sewer clean-out. If you discover that your clean-out needs to be repaired or replaced you can purchase parts at your local hardware store.
If you feel that your bill is high or that you may have a leak, you can perform a leak check using your meter. Learn more.
You can also contact our Customer Service Office at (321) 952-3420. A field representative will re-read your meter to determine if the initial reading was accurate and he/she will also perform a leak check, if requested.
Water service can be temporarily disconnected. There is an $19.22 per trip charge for this service. The customer will continue to be billed for the monthly base facility charges.
Solid Waste and Recycling service can be suspended. There is a $25 fee to reactivate your Solid Waste/Recycling service. This fee is added to your account at the time of your request.
Palm Bay Utilities requires a written request in order to terminate an account. The person whose name appears on the account must sign the termination request.Forms
You can apply for service at the Utilities Customer Service desk at 120 Malabar Road SE, Palm Bay, FL 32907 in the City Hall Annex. Our hours are Monday through Friday, 8:00 a.m. until 5:00 p.m.
Each new customer is required to submit a deposit when application is made for service. Residential customers can opt to have a credit screening conducted ($5 fee) to determine if their deposit can be waived or reduced. This deposit is refundable at the time of final billing, after deductions of outstanding charges are satisfied. If you move to a new location within our service area, your deposit can be transferred to your new address if all charges have been satisfied. Deposits do not prevent the discontinuance of service due to the non-payment of charges. If a customer has a record of timely payments over a continuous 36-month period, their deposit shall be returned.
The forms & applications can be submitted online or downloaded, printed, and submitted in person to Customer Service. Forms may also be faxed to Customer Service at 321-727-0693. Remember to include your contact information with your faxed forms where you may be reached. Please click here to view the forms & applications.
- A rate adjustment may be available for filling a swimming pool. If a customer qualifies, the adjustment will be for water usage above the customer’s monthly average to be charged at the first block/tier of the rate schedule. Wastewater consumption will be reduced to a monthly average.
The following rules and restrictions apply:
• Request Form must be completed.
• Request must be received within 30 days of the bill date.
• One adjustment is permitted per 12 month period.
• Proof of filling pool must be provided.*
There is an $19.22 non-refundable transfer/administrative fee on all new owner/new tenant accounts that are not new construction.
Sanitation accounts incur a $15.00 change of service fee.
- Will I be charged a convenience fee for direct debit payment or any other form of payments through my bank?No, only utility services paid for with a credit/debit card or an e-check through our convenient channels will be charged a convenience fee.
This fee is charged for the ability to make a card payment through convenient channels, such as via the Internet or phone.
A late fee of $5.00 or 5% of your bill, whichever is greater, will be added to your account if payment is not received by the due date as stated on your bill. The late fee and past due information will be on your monthly bill highlighted in red. PLEASE NOTE: Your water service will be disconnected if payment is not received within the specified time frame noted on your bill.
If you would like to learn about payment assistance program options click here.
The frequency of your utility billing depends on the services that you have through the City.
- MONTHLY BILLS are issued to residents with municipal water and/or sewer accounts. These bills also include stormwater and sanitation charges. These accounts are billed based on "cycles".
- QUARTERLY BILLS are issued to residents who are not connected to the City's water and/or sewer system (i.e., residents with private wells and septic systems). These bills only include charges for solid waste/recycling and stormwater.
- ANNUAL BILLS are issued to owners of vacant parcels. These accounts are only billed for Stormwater. Annual bills are mailed in October of each year for service provided October 1 of the previous year through September 30 of the current year.
See Billing Schedule for more information.
- MONTHLY BILLS are issued to residents with municipal water and/or sewer accounts. These bills also include stormwater and sanitation charges. These accounts are billed based on "cycles".
- Reverse Osmosis is a form of water treatment where water is pumped through a membrane system that consists of very fine filter screens that remove impurities from the water. Examples of such impurities include minerals, chlorides, organics, etc.
- The Water Treatment Plant uses chlorine and ammonia to disinfect the water. The disinfection is important so that humans do not get waterborne diseases. Ammonia is used to prevent the formation of carcinogens. Chlorine and Ammonia can be lethal to fish, so it is important to adequately de-chlorinate and remove the ammonia from water before it is added to an aquarium. Visit your local tropical fish/aquarium retailer to purchase the appropriate water treatment items to protect your aquatic pets.
- Palm Bay's source water is groundwater. Raw water that is processed at the Water Treatment Plant (WTP) comes primarily from a shallow aquifer (approximately 100 to 130 feet in depth) well field. Raw water is also supplied to our Reverse Osmosis WTP by Floridan aquifer wells (depth of 500 -800 feet).
- Your meter will be read once per month.
- As a homeowner/tenant, you are responsible for your sewer problems from the street to your home. If you are having a problem in one drain in your home, and all other drains are working properly, you may want to contact your plumber. If all your drains are blocked, you should first contact Palm Bay Utilities Department. Any blockage difficulties or breaks in the sewer main will be remedied by Palm Bay Utilities. During normal business hours, you can contact us at (321) 952-3420. For after hours-emergencies, please contact us at (321) 952-3478.
- At the wastewater plant, sewage from the collection system enters the preliminary treatment facility that screens out objects and lets sand and gravel settle out of the wastewater. The water flows into tanks to be mixed with oxygen and activated sludge. In these aeration tanks, bacteria break down or stabilize organic materials. Next, bacteria are allowed to settle out in clarifiers. The settled sludge is sent through a belt filter press; the bio-solid that is produced is then hauled away for land application. The effluent is then either discharged to a deep injection well or further processed to be used as reclaimed water for irrigation.
- Wastewater flows by gravity and force mains through underground pipes to the wastewater treatment plant where the water is treated physically, chemically, and biologically before being discharged to the deep injection wells. Wastewater not discharged in the deep injection well is treated further to produce reclaimed water for beneficial reuse purposes such as irrigation.
- In the early 1900’s water professionals worked closely with researchers and health officials, in monitoring and regulating water systems, in order to develop standards to protect public health. In 1974, the federal government created uniform national requirements for public water supplies by passing the original Safe Drinking Water Act (SDWA). The SDWA mandated the EPA to establish standards and requirements to protect consumers from harmful contaminants in drinking water. The Safe Drinking Water Act was updated, in 1986, with additional regulations aimed at improving water quality. With its re-authorization in 1996, the Safe Drinking Water Act strikes a balance among federal, state, local, urban, large, and small water system requirements that improve the protection of public health.
Utility bills are due upon receipt and will be considered as received by the customer when mailed to the water service address or some other place mutually agreed upon. Non-receipt of bills by the customer shall not release or diminish the obligation of the customer with respect to payment thereof.
To prevent delinquency or penalty to your account, your payment should be received on or before the "Due Date" listed on your utility bill.
No, the entire processing fee is paid directly to our outside vendor (Point & Pay) for this service.
We accept the following types of credit cards:
- American Express
- PayPal Payment Cards
The hardness of the City's water ranges between 6 to 10 grains of hardness.
Yes, the City tests the water extensively according to Florida Department of Environmental Protection (FDEP) and Environmental Protection Agency (EPA) guidelines, for primary standards that are set to protect human health and for secondary standards or aesthetic considerations such as taste, odor, and appearance.
Watering Restrictions are established and enforced by St. Johns River Water Management District. For residential customers, watering days are based on your house number. You should only water before 10:00 a.m. and after 4:00 p.m. and only on your designated day(s).
- Yes, people who dispose of such things as grease, motor oil, eggshells, coffee grounds, and kitty litter down toilets, garbage disposals, and sewer manholes frequently clog sewer lines. Some helpful suggestions that will assist your local utility company include: Do not dispose of grease down drains such as cooking oils, fat, etc; seek out hazardous material disposal sites for the disposition of motor oils, transmission fluids, anti-freeze, paints, turpentine, and caustic household cleaners; and coffee grounds, eggshells, kitty litter and the like should be disposed of, properly wrapped or sealed, in solid waste containers.
First, you will need to determine if water service is available in your area. If so, we can determine the specific costs for your home's water connection. You will then need to complete the application process and pay your deposit and meter installation fee. Other charges may be financed.
Learn more about Connecting to City Water.
E-Bill: "Go Green" and choose our E-Statement bill option. The E-statement provides you online access to your monthly utility bill which you would otherwise receive by mail. Each month you will receive an email telling you that your statement is ready for viewing online. Click here for E-Billing sign up
Auto draft: Upon enrollment, your bank account is drafted for the amount of your monthly utility bill. As an incentive for utilizing the automatic bank draft feature, an annual credit of $18 will be applied to your account after 12 months of uninterrupted bank drafting. Click here for Auto draft sign up.
If you no longer wish to be part of the auto draft service click here to terminate auto draft
If your billing address has changed you can complete a service request form to update the information. You can find those forms here.