Welcome to Utilities Customer Service. Our mission is simple: We want to exceed your expectations and provide the best customer service experience possible. We know that your time is valuable; therefore, our main goal is to provide efficient, accurate, and friendly service.
HERE'S WHAT WE DO
We provide customer service related to water, sewer, solid waste and recycling, and stormwater accounts. Here's how we can help you:
Opening / Closing Utility Accounts for Water, Sewer, Solid Waste & Recycling
Billing and Collection of Utility Payments
Questions about Utility Services and Service Availability
Explaining Rates, Fees, and Charges
Solving Issues Related to Your Account or Service
Please click on the categories and topics below to find information about common problems. If you do not find the answer to your issue, please log in or register to make a new service request.
How do I connect to City water if I have a private well?
First, you will need to determine if water service is available in your area. If so, we can determine the specific costs for your home's water connection. You will then need to complete the application process and pay your deposit and meter installation fee. Other charges may be financed.
Learn more about
Connecting to City Water.
If I have a sewer problem whom do I call?
As a homeowner/tenant, you are responsible for your sewer problems from the street to your home. If you are having a problem in one drain in your home, and all other drains are working properly, you may want to contact your plumber. If all your drains are blocked, you should first contact Palm Bay Utilities Department. Any blockage difficulties or breaks in the sewer main will be remedied by Palm Bay Utilities. During normal business hours, you can contact us at (321) 952-3420. For after hours-emergencies, please contact us at (321) 952-3478.
Is my service affected by what I put down the drain?
Yes, people who dispose of such things as grease, motor oil, eggshells, coffee grounds, and kitty litter down toilets, garbage disposals, and sewer manholes frequently clog sewer lines. Some helpful suggestions that will assist your local utility company include: Do not dispose of grease down drains such as cooking oils, fat, etc; seek out hazardous material disposal sites for the disposition of motor oils, transmission fluids, anti-freeze, paints, turpentine, and caustic household cleaners; and coffee grounds, eggshells, kitty litter and the like should be disposed of, properly wrapped or sealed, in solid waste containers.