You can apply for service at the Utilities Customer Service desk at 120 Malabar Road SE, Palm Bay, FL 32907 in the City Hall Annex. Our hours are Monday through Friday, 8:00 a.m. until 5:00 p.m.
Each new customer is required to submit a deposit when application is made for service. Residential customers can opt to have a credit screening conducted ($5 fee) to determine if their deposit can be waived or reduced. This deposit is refundable at the time of final billing, after deductions of outstanding charges are satisfied. If you move to a new location within our service area, your deposit can be transferred to your new address if all charges have been satisfied. Deposits do not prevent the discontinuance of service due to the non-payment of charges. If a customer has a record of timely payments over a continuous 36-month period, their deposit shall be returned.
The forms & applications can be submitted online or downloaded, printed, and submitted in person to Customer Service. Forms may also be faxed to Customer Service at 321-727-0693. Remember to include your contact information with your faxed forms where you may be reached. Please click here to view the forms & applications.