Frequently Asked Questions

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  • Bayfront Community Redevelopment District

    • What are the advantages and disadvantages of having a redevelopment agency?

    • Does this mean an increase in my property taxes?

    • What are examples of the types of strategies and activities that may be funded through TIF funds?

    • What types of improvements are planned for the Bayfront Redevelopment District?

    • What is eminent domain?

    • What is Tax Increment Financing?

    • How much will Palm Bay receive in Tax Increment Financing (TIF) Funds?

    • How are strategies or activities financed?

    • What is the definition of "Slum and Blight"?

    • How is an area designated as a Redevelopment District?

    • What is Community Redevelopment?

  • Business Tax Receipt

    • When do I need to apply for a Business Tax Receipt?

    • What payment options are there for Business Tax Receipts?

    • How are the classification fees determined?

    • What determines the classification of my business?

    • What is the fee for a delinquent Business Tax Receipt?

    • If I am actively engaged in business within the City of Palm Bay and did not apply for a Business Tax Receipt, can I be charged a penalty?

    • What if I incorporate my business?

    • What if I move my business?

    • Can I use a D/B/A?

    • What other documentation do I need to obtain a Business Tax Receipt?

    • If I already have a Brevard County Business Tax Receipt, do I need a City of Palm Bay Business Tax Receipt?

    • How do I obtain a Business Tax Receipt?

    • What is a Business Tax Receipt?

    • How long is a Business Tax Receipt valid?

  • Code Violation

    • What is commercial equipment?

    • Can I pay a Code Enforcement or Nuisance Violation fine online?

    • What is a junk or inoperative vehicle?

    • What is overgrowth?

    • Can I operate a business from my home?

    • Who fills potholes and maintains stop signs?

    • Who maintains right-of-ways and drainage?

    • Who do I call when a car is parked on the road?

    • Who do I call if a canal needs cleaning?

    • Where can I park a recreational vehicle?

    • Can I park a commercial vehicle at my house?

  • Fire-Rescue

    • What hours do firefighters work?

    • If I am driving my vehicle and see a fire truck or ambulance approaching me, what should I do?

    • If a patient is transported to the hospital in the ambulance, may a family member accompany the patient in the ambulance?

    • How do I protect my home from brush fires?

    • Trash - can I burn my own trash?

    • Fire engine responds to my home instead of an ambulance

    • Why do 911 dispatchers ask so many questions instead of sending help immediately?

    • Fire in my home - what do I do?

    • If I see fire, smell smoke, or have an emergency, whom should I call?

    • If I would like to set up a safety class or fire station tour, whom should I contact?

    • Blood pressure checks - may I have this done at the fire department?

    • I need a copy of a fire response report. What should I do?

    • Swimming Pools

    • Sharps/Needle Disposal

    • Disposal of unwanted/unused medicines

    • Flowing Fire Hydrants

  • HR General

    • How do I contact the unemployment office?

    • What is the difference between a volunteer and an intern?

    • How can I find out about future job openings?

    • Will applying online speed up the hiring process?

    • Who will respond to my application?

    • Once I submit an application, will it be applied to any similar position that comes open?

    • How can I apply online when I don't have access to a computer?

    • Can I submit an application in paper form?

    • Can I apply for a job with Brevard County here?

    • What is the minimum wage?

    • I am a non-city employee and my employer did not pay me. Who do I call?

    • Will you accept an application for a job that is not currently open?

    • Do you accept general applications?

    • How do I apply for job?

  • HR Volunteer

    • Do I need to be a City of Palm Bay resident to volunteer?

    • Is there an age requirement to volunteer?

    • What insurance is needed to volunteer?

    • Is there a dress code?

    • May I volunteer for multiple departments?

    • How many hours will I be expected to volunteer?

    • Will I be trained for a volunteer position?

    • Is there an orientation process for new volunteers?

    • What happens after I apply to be a volunteer?

    • What types of screening practices are in place?

    • Will my volunteer position lead to a job with the City of Palm Bay?

    • I work during the day. Do you have a need for volunteers on weekends and in the evenings?

    • I reside in another state for a few months each year. Can I still volunteer during the months I am here?

    • Is volunteering a two-way street?

    • What is the difference between a volunteer and an intern?

    • How does the City define a "volunteer"?

  • Hydrant Flushing

    • What is hydrant flushing?

    • What is “uni-directional” flushing?

    • How will this affect my water?

    • What should I do when I see city crews flushing hydrants in my area?

    • When does flushing normal occur?

    • What else should customers know to prepare for the hydrant flushing program?

    • I lost water service. Why, and what do I do?

    • Doesn’t the hydrant flushing program waste water?

    • Why is the City conducting uni-directional flushing?

    • Why does the water look funny after hydrant flushing?

    • What should I do if my water pressure or volume seems low after flushing?

  • Liens

    • Can I pay for a lien search with a credit card?

    • Do you research commercial properties as well as residential ones?

  • Parks and Recreation - Rentals

  • Police - Code Compliance

    • What is commercial equipment?

    • Can I pay a Code Enforcement or Nuisance Violation fine online?

    • What is a junk or inoperative vehicle?

    • What is overgrowth?

    • Can I operate a business from my home?

    • Who fills potholes and maintains stop signs?

    • Who maintains right-of-ways and drainage?

    • Who do I call when a car is parked on the road?

    • Who do I call if a canal needs cleaning?

    • Where can I park a recreational vehicle?

    • Can I park a commercial vehicle at my house?

  • Police - False Alarm

    • Why are false alarms a problem?

    • What happens when the city gets an alarm call?

    • What does Palm Bay's law say about alarm systems?

    • What do I do if I have a false alarm and don't cancel it?

    • How can I prevent people-related false alarms?

    • How can I prevent environment-related false alarms?

    • How can I prevent equipment-related false alarms?

    • What can I do to prevent false alarms?

    • What happens when an alarm sounds?

    • How does an alarm system work?

    • How big is the false alarm problem?

    • What is the human cost factor?

    • What is a false alarm anyway?

  • Police - General

    • How do I find out if a person is in jail?

    • Who do I call regarding a barking dog or stray animal?

  • Solid Waste & Recycling

    • What do I do about items that do not fit inside the cart?

    • What happens if my CART becomes damaged or is stolen?

    • If I don't have utility service, what happens if I don't pay for sanitation?

    • What are my options in a "move out" situation where there will be a lot of items discarded?

    • If I have utility service, what happens if I don't pay for sanitation?

    • May I use containers from third party carts that are compatible with WM's equipment?

    • Why does the City of Palm Bay offer waste collection one time per week?

    • How often will I be billed?

    • I am a tenant, will I receive a sanitation bill?

    • Why am I being billed by the City each month for Sanitation Services when I pay for Solid Waste Disposal on my taxes every year?

    • How do I terminate or suspend my account?

    • Are Styrofoam trays that meats are purchased in and Styrofoam cups and plates recyclable?

    • I heard that Home Depot recycles fluorescent bulbs. Is this true?

    • Is there a limit to the number of carts that I can have?

    • Whom should I contact for an additional cart and what is the fee?

    • What if I am handicapped/disabled and cannot get my carts to the curb?

    • What time should I place my carts out, and where should I place them?

    • Whom do I contact to request the claw truck for large yard debris?

    • How should I prepare my yard waste and where should I place it for pick up?

    • I heard about The Bagster®. What exactly is it?

    • What if I have a large item such as furniture or appliances to discard of?

    • What other types of recycling is available?

    • Are plastic bags recyclable?

    • What can I recycle?

    • What if my collection day falls on a holiday?

    • Whom do I contact if my carts were not emptied?

  • Stormwater

    • What is a watershed?

    • What is stormwater runoff?

    • Where does stormwater go after it hits the ground?

    • How do swales function?

    • Who’s responsible for the care and maintenance of swales?

    • What is the difference between proper and improper drainage?

    • What’s the best way to care for my pond?

    • Where does stormwater go after it drains into the swales and ponds?

    • Is the stormwater clean when it enters the Lagoon?

    • What can I personally do to help keep our stormwater runoff from polluting our waterways?

    • What other opportunities are there if I want to get even more involved?

    • Who do I call if I see someone polluting our stormwater by dumping garbage or other harmful contaminants?

    • Where can I go for more information on stormwater management?

  • Utilities

    • How do I terminate my account?

    • What if I go away for several weeks or months?

    • What type of credit cards do you accept for payments?

    • What do I do if I believe my water meter has been misread?

    • Will I be charged a convenience fee for direct debit payment or any other form of payments through my bank?

    • What is a processing or convenience fee?

    • Does the City keep any portion of the processing fee for credit/debit card payments?

    • Can I get a credit for filling a swimming pool?

    • How much is the transfer/administration fee?

    • What is a Sewer Clean-out?

    • What do I do if my trash was not picked up?

    • How do I establish utility service with the City?

    • Is a deposit required for utility service?

    • What if my payment is late?

    • How often will I get billed for my utility service?

    • What is reverse osmosis?

    • Can I use the City's tap water in my aquarium?

    • Where does our drinking water come from?

    • How can I perform a leak check?

    • How does the City treat wastewater?

    • What happens to the water I flush?

    • What is the Safe Water Act?

    • How often will my water meter be read?

    • If I have a sewer problem whom do I call?

    • When is my utility bill due?

    • What is the hardness of the City's water?

    • Does the City test our water and are there standards for taste, odor, and water appearance?

    • When should I water my lawn?

    • Is my service affected by what I put down the drain?

    • How do I connect to City water if I have a private well?

    • How do I update my account/billing information?

    • How do I pay my utilities bill?

    • How do I read and understand my utility bill?

    • How do I connect to City sewer if my house has a septic system?