Utilities Customer Service

APPLICATION FOR SERVICE: Water and wastewater service may be provided only after a signed application or agreement and payment of the applicable water and wastewater charges are accepted by the City.

INITIAL DEPOSIT: Cash, check or money order made payable to the Palm Bay Utilities. Visa, MasterCard, Discover and American Express payments are also accepted by telephone or in person at City Hall during regular operating hours. Deposits will be returned by the City to residential customers having maintained a record of timely payment over a continuous 36-month period.

AUTOMATIC DEBITS from your checking account are also available. A signed authorization agreement and voided check are required. The form is available at City Hall and as a download in PDF format. 

RENTAL PROPERTY: Accounts on rental property reverts back to the owner when a tenant requests discontinuance of service. The monthly base facility and commodity charges becomes the owner's responsibility.

BILLING: Bills are mailed monthly, and are due when rendered. All bills are considered as received by the customers when mailed to an address mutually agreed upon. Non-receipt of bills by the customer does not release or diminish the obligation of the customer to make payment by the due date.

PAYMENT: Payments may be mailed, placed in the drop boxes located outside of City Hall main entrances, or paid in person between the hours of 8:00am to 5:00pm, Monday through Friday at City Hall. (Allow five (5) business days for posting of payments mailed.)  Please do not place cash payments in drop boxes.  For convenience, payments can be made over the phone or online by credit card using a credit card processing company for a fee.  (We accept Visa, MasterCard, Discover, or American Express.)

DELINQUENT ACCOUNTS: Bills become delinquent if not paid within fifteen (15) days after the bill has been mailed. Water and wastewater service will be discontinued ten (10) days after a Notice of Delinquency is mailed to the customer. Service will be restored only after the City has received payment of all past due bills, reconnection charges, and current bills.

LATE PAYMENT FEE: A late payment fee will be applied monthly to accounts delinquent in payment of the monthly utility bill.  
Delinquent amount: Up to $105.00: $5.54
Delinquent amount: Over $105.00: 5%
(All fees are subject to change)

TERMINATING SERVICES: To discontinue service, notify us in writing at least three (3) days in advance of the requested date of disconnection. Provide a forwarding address and the name of the landlord in the case of rental property, or the name of the new owner if the property is being sold.
 
RETURN CHECK CHARGES: Customers will be charged for checks returned to the City as a result of insufficient or non-collective funds.
Check Amount: up to $400: $22.16
Check Amount: Over $400: 5%
(All fees are subject to change)

Follow the links below for more information:

Apply for Service
FAQs
Feedback
Financial Assistance
Forms & Applications
Get Connected
Payment Options
Rates, Charges & Fees
Report a Service Problem

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