Establishing New Service
You can apply for service at the Utilities Customer Service desk at 120 Malabar Road SE, Palm Bay, FL 32907 in the City Hall Complex. For your convenience, the Customer Service Department is open from 8:00 a.m. until 5:00 p.m. Monday through Friday.
Each new customer is required to submit a deposit or opt for a credit screening (fee $5.00) when application is made for service. This deposit is refundable at the time of final billing, after deductions of outstanding charges are satisfied. If you move to a new location within our service area, your deposit can be transferred to your new address if all charges have been satisfied. Deposits do not prevent the discontinuance of service due to the non-payment of charges. If a customer has a record of timely payments over a continuous 36 month period, their deposit shall be returned.
The forms & applications can be downloaded, printed, and then submitted in person to City Hall. Forms may also be faxed to Customer Service at 321-727-0693. Remember to include your contact information with your faxed forms where you may be reached. Please click here to view the forms & applications.
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Bills for Utility service will be rendered monthly as stated in the rate schedule and shall become due when rendered and be considered as received by the customer when mailed to the water service address or some other place mutually agreed upon. Non-receipt of bills by the customer shall not release or diminish the obligation of the customer with respect to payment thereof.
Bills are due when rendered and become delinquent if not paid within fifteen days after the bill has been mailed to the customer for payment. Water and wastewater service may not be discontinued until ten working days after a written notice of the delinquency in payment has been mailed to the customer. Water and wastewater service shall be restored only when payment has been received and the account is current. A reconnection charge must also be paid in full. Partial payment of a bill for the water and wastewater service rendered will not be accepted.
- What is the amount of deposit?
For Residential Service the deposit for water is $100.00 and for sanitary sewer the deposit is $100.00. For Residential Sanitation Service the deposit for the City issued garbage and recycling carts is $30. For Commercial Service the deposit will vary according to meter size. You may contact a Customer Service Representative at (321) 952-3420 for more information.
- Will my deposit be refunded?
All deposits are held in a non-interest bearing account and are refunded upon the termination of an account or after 36 months of consecutive timely payments.
- How much is the transfer/administration fee?
There is a $18.95 non-refundable transfer/administrative fee on all new owner/new tenant accounts that are not new construction.
Sanitation accounts incur a $15.00 change of service fee.