What do I do if I believe my meter has been misread?
Please contact a Customer Service representative at (321) 952-3420. A Field Representative will re-read your meter to determine if the initial reading was accurate and he/she will also perform a leak check if requested.
Is there a charge to have my water meter re-read? You can request re-read; however, if re-read is found to be correct there will be a $18.95 charge added onto your next bill.
Can I have my water meter tested for accuracy?
Yes, however there is a $92.68 fee for this service. This fee is retained by the utility only if the test results show the meter is registering within the acceptable accuracy limits as established by the utility. The fee for testing meters greater than 2" will be based upon actual costs incurred by the utility. Please note, if the re-read or test proves accurate there will be no adjustment to the bill. Payment for usage due to a leak is the responsibility of the homeowner or tenant.
For leak detection, follow these 6 easy steps:
Turn off all the water in your home very carefully.
Write down the current water meter reading.
Wait approximately two hours and write down the water meter reading again.
If no numbers have changed on the meter, congratulations, you have no leaks.
If any of the numbers on the water meter have changed, you have a leak or leaks.
It’s time to investigate further.
If you believe you have leaks start checking the items in your home that can commonly leak: toilets, faucets, and outdoor hose connections.
Toilets can silently waste hundreds of gallons of water per day. The best way to spot toilet leaks is to put a few drops of food coloring in the toilet tank. Wait a few minutes, if the color of the water in your toilet bowl begins to show the color of the dye, you have a leak. You may also request a free leak detection kit from our Customer Service Office. Most toilet leaks are at the plunger ball or at the overflow pipe.