Frequently Asked Questions

Establishing New Service
How do I sign-up?
How often will I get billed?
Will I need to give a deposit?
How much is the transfer/administration fee?

Disconnecting Service
How do I terminate my account?
What if I go away for several weeks or months?

Billing & Late Payments
How will I be billed?
What are my payment options?
What occurs if my payment is late?
How do I get my water turned back on?
What is the rate schedule?

Convenience Fee

What is a convenience Fee?

Why am I paying a convenience fee?

Other questions pertaining to convenience fee.

Meter Related Questions
How often will my meter be read?
What do I do if I believe my meter has been misread?
Is there a charge to have my meter re-read?
Can I have my water meter tested for accuracy?
How can I tell if I have a water leak?

Water Related Questions
What is "hard" water?
Does the City test our water and are there standards for taste, color, odor, and water appearance?
Where does our drinking water come from?
What is reverse osmosis?
When should I water my lawn?
Can I use the City's tap water in my aquarium?
What is the Safe Water Act?

Wastewater Related Questions
What happens to the water I flush?
How does the City treat wastewater?
How do I connect to sewer if my house is on a septic system?
Is my service effected by what I put down the drain?
If I have a sewer problem, whom do I call?

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