FAQ List

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Expand/Contract Questions and Answers

  • What type of activities can we engage in to track our minutes each week?

  • How do I report the number of minutes I exercised?

  • How will you know that I actually completed the minutes I am reporting?

  • What is the prize for winning the Great Weight-Off?

  • What guarantees do we have that the interaction between our child/dependent adult and the police will be positive once he/she is registered?

  • What is the Special Needs Registry?

  • Who is eligible?

  • If I don't live in Palm Bay, can I still register my child/dependent adult on the Special Needs Registry?

  • How will this registry help if my child/dependent adult goes missing?

  • After my child/dependent adult is registered, and if there is an incident, do I need to do something to notify the police?

  • Will I be notified when the annual renewal is required?

  • Can I update my profile more than every year if there are changes? How do I do that?

  • Who has access to my child's profile?

  • As soon as I send the registration, will the information be immediately available in case police response is required?

  • How do I rent a pavilion?

  • What is hydrant flushing?

  • What is “uni-directional” flushing?

  • How will this affect my water?

  • Why is the City conducting uni-directional flushing?

  • How exactly is the uni-directional flushing process carried out?

  • I lost water service. Why, and what do I do?

  • What else should customers know to prepare for the hydrant flushing program?

  • Doesn’t the hydrant flushing program waste water?

  • Why does the water look funny after hydrant flushing?

  • What should I do if my water pressure or volume seems low after flushing?

  • What should I do when I see city crews flushing hydrants in my area?

  • When does flushing normal occur?

  • How do I establish utility service with the City?

  • Is a deposit required for utility service?

  • How do I terminate my account?

  • Will my deposit be refunded?

  • How much is the transfer/administration fee?

  • How do I update my account/billing information?

  • What if I go away for several weeks or months?

  • How often will I get billed for my utility service?

  • How do I read and understand my utility bill?

  • When is my utility bill due?

  • How do I pay my utilities bill?

  • What type of credit cards do you accept for payments?

  • Will I be charged a convenience fee for direct debit payment or any other form of payments through my bank?

  • What is a processing or convenience fee?

  • Does the City keep any portion of the processing fee for credit/debit card payments?

  • What if my payment is late?

  • How can I get my water turned back on if I have been disconnected due to non-payment?

  • Do you research commercial properties as well as residential ones?

  • Can I pay for a lien search with a credit card?

  • How do I connect to City water if I have a private well?

  • Flowing Fire Hydrants

  • Disposal of unwanted/unused medicines

  • Sharps/Needle Disposal

  • Swimming Pools

  • How do I connect to City sewer if my house has a septic system?

  • What do I do if my trash was not picked up?

  • Can I get a credit for filling a swimming pool?

  • Is my service affected by what I put down the drain?

  • What do I do if I believe my water meter has been misread?

  • If I have a sewer problem whom do I call?

  • What happens to the water I flush?

  • What is the hardness of the City's water?

  • How can I perform a leak check?

  • How does the City treat wastewater?

  • When should I water my lawn?

  • How often will my water meter be read?

  • Can I have my water meter tested for accuracy?

  • Does the City test our water and are there standards for taste, odor, and water appearance?

  • What is the Safe Water Act?

  • Can I use the City's tap water in my aquarium?

  • Where does our drinking water come from?

  • Blood pressure checks - may I have this done at the fire department?

  • I need a copy of a fire response report. What should I do?

  • If I would like to set up a safety class or fire station tour, whom should I contact?

  • What hours do firefighters work?

  • If I am driving my vehicle and see a fire truck or ambulance approaching me, what should I do?

  • If a patient is transported to the hospital in the ambulance, may a family member accompany the patient in the ambulance?

  • How do I protect my home from brush fires?

  • Trash - can I burn my own trash?

  • Fire engine responds to my home instead of an ambulance

  • Why do 911 dispatchers ask so many questions instead of sending help immediately?

  • Fire in my home - what do I do?

  • If I see fire, smell smoke, or have an emergency, whom should I call?

  • Why does the City of Palm Bay offer waste collection one time per week?

  • May I use containers from third party carts that are compatible with WM's equipment?

  • What happens if my CART becomes damaged or is stolen?

  • I am a tenant, will I receive a sanitation bill?

  • How often will I be billed?

  • If I don't have utility service, what happens if I don't pay for sanitation?

  • If I have utility service, what happens if I don't pay for sanitation?

  • How do I terminate or suspend my account?

  • Why am I being billed by the City each month for Sanitation Services when I pay for Solid Waste Disposal on my taxes every year?

  • What if I am handicapped/disabled and cannot get my carts to the curb?

  • What time should I place my carts out, and where should I place them?

  • Whom do I contact to request the claw truck for large yard debris?

  • How should I prepare my yard waste and where should I place it for pick up?

  • What are my options in a "move out" situation where there will be a lot of items discarded?

  • I heard about The Bagster®. What exactly is it?

  • What if I have a large item such as furniture or appliances to discard of?

  • I heard that Home Depot recycles fluorescent bulbs. Is this true?

  • What other types of recycling is available?

  • Are plastic bags recyclable?

  • Are Styrofoam trays that meats are purchased in and Styrofoam cups and plates recyclable?

  • What can I recycle?

  • What if my collection day falls on a holiday?

  • Is there a limit to the number of carts that I can have?

  • Whom should I contact for an additional cart and what is the fee?

  • What do I do about items that do not fit inside the cart?

  • Whom do I contact if my carts were not emptied?

  • What does Palm Bay's law say about alarm systems?

  • What do I do if I have a false alarm and don't cancel it?

  • How can I prevent people-related false alarms?

  • How can I prevent environment-related false alarms?

  • How can I prevent equipment-related false alarms?

  • What can I do to prevent false alarms?

  • What happens when the city gets an alarm call?

  • What happens when an alarm sounds?

  • How does an alarm system work?

  • How big is the false alarm problem?

  • What is the human cost factor?

  • Why are false alarms a problem?

  • What is a false alarm anyway?

  • How do I find out if a person is in jail?

  • Who do I call regarding a barking dog or stray animal?

  • Where can I park a recreational vehicle?

  • Can I park a commercial vehicle at my house?

  • Who do I call if a canal needs cleaning?

  • Who do I call when a car is parked on the road?

  • Who fills potholes and maintains stop signs?

  • Who maintains right-of-ways and drainage?

  • Can I operate a business from my home?

  • What is overgrowth?

  • What is commercial equipment?

  • What is a junk or inoperative vehicle?

  • Can I pay a Code Enforcement or Nuisance Violation fine online?

  • Where can I go for more information on stormwater management?

  • Who do I call if I see someone polluting our stormwater by dumping garbage or other harmful contaminants?

  • What other opportunities are there if I want to get even more involved?

  • What can I personally do to help keep our stormwater runoff from polluting our waterways?

  • Is the stormwater clean when it enters the Lagoon?

  • Where does stormwater go after it drains into the swales and ponds?

  • What’s the best way to care for my pond?

  • What is the difference between proper and improper drainage?

  • Who’s responsible for the care and maintenance of swales?

  • How do swales function?

  • Where does stormwater go after it hits the ground?

  • What is stormwater runoff?

  • What is a watershed?

  • What is a Business Tax Receipt?

  • When do I need to apply for a Business Tax Receipt?

  • How do I obtain a Business Tax Receipt?

  • If I already have a Brevard County Business Tax Receipt, do I need a City of Palm Bay Business Tax Receipt?

  • What other documentation do I need to obtain a Business Tax Receipt?

  • Can I use a D/B/A?

  • What if I move my business?

  • What if I incorporate my business?

  • If I am actively engaged in business within the City of Palm Bay and did not apply for a Business Tax Receipt, can I be charged a penalty?

  • How long is a Business Tax Receipt valid?

  • What is the fee for a delinquent Business Tax Receipt?

  • What determines the classification of my business?

  • How are the classification fees determined?

  • What payment options are there for Business Tax Receipts?

  • What are the advantages and disadvantages of having a redevelopment agency?

  • What is eminent domain?

  • What types of improvements are planned for the Bayfront Redevelopment District?

  • What are examples of the types of strategies and activities that may be funded through TIF funds?

  • Does this mean an increase in my property taxes?

  • How much will Palm Bay receive in Tax Increment Financing (TIF) Funds?

  • What is Tax Increment Financing?

  • How are strategies or activities financed?

  • When did Palm Bay designate a Redevelopment District and what are the boundaries?

  • How is an area designated as a Redevelopment District?

  • What is the definition of "Slum and Blight"?

  • What is Community Redevelopment?

  • What insurance is needed to volunteer?

  • Is there a dress code?

  • May I volunteer for multiple departments?

  • How many hours will I be expected to volunteer?

  • Will I be trained for a volunteer position?

  • Is there an orientation process for new volunteers?

  • What happens after I apply to be a volunteer?

  • What types of screening practices are in place?

  • Will my volunteer position lead to a job with the City of Palm Bay?

  • I work during the day. Do you have a need for volunteers on weekends and in the evenings?

  • Is there an age requirement to volunteer?

  • I reside in another state for a few months each year. Can I still volunteer during the months I am here?

  • Do I need to be a City of Palm Bay resident to volunteer?

  • Is volunteering a two-way street?

  • What are some tips to help get me started as a volunteer?

  • What is the difference between a volunteer and an intern?

  • How does the City define a "volunteer"?

  • How can I find out about future job openings?

  • Will applying online speed up the hiring process?

  • Who will respond to my application?

  • Once I submit an application, will it be applied to any similar position that comes open?

  • How can I apply online when I don't have access to a computer?

  • Can I submit an application in paper form?

  • Can I apply for a job with Brevard County here?

  • How do I contact the unemployment office?

  • What is the minimum wage?

  • I am a non-city employee and my employer did not pay me. Who do I call?

  • Will you accept an application for a job that is not currently open?

  • Do you accept general applications?

  • How do I apply for job?

  • What is reverse osmosis?

  • What is hard water?

  • What is a Sewer Clean-out?