What type of activities can we engage in to track our minutes each week?
Most municipalities will be providing their teams with a list of activities happening in their community. In addition, families can walk, run, bike, swim and/or participate in their favorite games or sports together. During this 13-week competition, it is important for everyone to track all minutes spent on physical exercise to give their team the best chance at winning.
How do I report the number of minutes I exercised?
You will receive a weekly survey every Sunday through your email account. The link will expire in 3 days. If you do not reply to this survey in 3 days, your minutes will not count for your team that week.
How will you know that I actually completed the minutes I am reporting?
Minutes will be reported on an honor system. This is a friendly competition between municipalities and we are encouraging members of our community to be honest about their achievements.
What is the prize for winning the Great Weight-Off?
The winner of the Great Weight-Off who loses the largest percentage of their body weight will be awarded a cash prize of $500.
What guarantees do we have that the interaction between our child/dependent adult and the police will be positive once he/she is registered?
There is no guarantee with this Special Needs Registry of a positive outcome. What the registry allows is the ability for patrol officers to have necessary information faster to begin searching. Also, if an officer comes across a "wandering" person who is unable to communicate, the officer, if they recognize the condition, can have the database queried for persons on the registry that live in the area. What is important to stress is that simply having a person registered with the registry is not going to change police responses in every instance involving an individual with special needs. Police will act according to procedure depending on circumstances. An individual with special needs can still be arrested. In that case, being registered will assist police in contacting the correct people.
What is the Special Needs Registry?
The Registry for People with Special Needs is a Palm Bay Police Department project in partnership with the community. The online registry promotes communication and gives police quick access to critical information about a registered person with disabilities in a police emergency by capturing information such as a full description, routine/favorite attractions, communication and other special needs as well as emergency contact information.
Who is eligible?
The Special Needs Registry has been developed with the intent to serve all members of our community who may find their communication abilities challenged or ineffective when interacting with police. Examples of this are persons with developmental disabilities, Alzheimer’s patients or other endangered individuals. The Palm Bay Police Department encourages all endangered persons to be registered.
If I don't live in Palm Bay, can I still register my child/dependent adult on the Special Needs Registry?
If you do not live in Palm Bay but your child/dependent adult comes to Palm Bay on a regular basis. (i.e. for work, school, daycare, etc.), then you should register. If the registrant is not in Palm Bay regularly, there would be almost no benefit to registering.
How will this registry help if my child/dependent adult goes missing?
If the individual goes missing and is reported by the parent/guardian, information about his/her physical appearance, the most likely places where he/she would go to, as well as triggers, stimulants, and de-escalation techniques will be sent to every police officer in the area to look for the missing person. If the individual has not been reported and is incapable of effectively communicating his/her name to an officer, a computer check of the neighborhood, coupled with the physical appearance, and may allow us to identify the individual more quickly. This will then allow us to use the contact information to connect with the parents/guardians.
After my child/dependent adult is registered, and if there is an incident, do I need to do something to notify the police?
It is preferable that you let the police know that the individual is already registered. In doing so, the information will be immediately disseminated to the vehicles without having to ask the parents/guardians during a high stress situation.
Will I be notified when the annual renewal is required?
The renewals are the sole responsibility of the parent/guardian. The registration is good for one year and it is recommended that you renew the registration annually on the registrant’s birthday.
Can I update my profile more than every year if there are changes? How do I do that?
You may, however, only information that has a significant impact on policing response will be necessary. Some examples would include a change in address, school, or emergency contact. You do not need to report a change in hair cut or color, for example, as the police are familiar with the changes that can be made and are more likely to notice height, weight and eye color. Changes can be made on a new Special Needs Registry form.
Who has access to my child's profile?
Palm Bay Police personnel who require this information in the performance of their duties will have access to the information. There are strict regulations with respect to accessing and disseminating information. The sharing of this information with other police agencies during an emergency can be helpful when a person is registered in Palm Bay but wanders off in another jurisdiction.
As soon as I send the registration, will the information be immediately available in case police response is required?
No. The Special Needs Registration form will need to be entered in order to capture all relevant information. The process may take up to two (2) weeks to be fully processed.
Water distribution crews frequently release water from fire hydrants to help maintain water quality throughout the distribution system. In some areas throughout the water distribution system, especially in areas where there may be several vacant homes or toward the outer areas of the system, water may become “stale” or “stagnant” because of low usage. By flushing water lines, crews are able to move the old water out of the system.
What is “uni-directional” flushing?
This type of flushing involves high-speed flushing of the water mains based on flows and water pressures of the system. It is a systematic and controlled flushing program used to improve the overall quality of water in the distribution system. Palm Bay Utilities will be conducting this type of flushing program mainly in the northwest area of the distribution system due to the area’s distance from the plants and the age of the water.
How will this affect my water?
During the actual flushing process, water customers may experience some disturbance in their usual water service such as a short-term decrease in water pressure or discolored water. Although the water should not pose a health risk, it is best to avoid drinking the water until it runs clear from the tap.
Don’t prepare baby food or formula if the water is discolored. Use bottled water or pre-prepared food and formula. You can also boil the water for 5 minutes to ensure safety.
It is okay to use the water for showering, bathing, and toilet flushing.
If you encounter discolored water, shut the water off and wait several minutes. After waiting, check the clarity by running cold water for two to five minutes allowing new water to work its way into your pipes. If not, wait a few more minutes and check again. In some cases, you may experience slight discoloration for a few hours.
Why is the City conducting uni-directional flushing?
Because water mains are designed to handle fire flow, which may be several times larger than domestic or commercial water flow, the velocity of flow (or rate that water flows through pipes) in most mains is normally fairly low. Due to this, solids may settle on the bottom of the pipes. The problem may be more significant where there are dead-end pipes or areas of low water use. Over time, these deposits reduce the “carrying capacity” of the pipe. They can also be a source of color, odor, and taste problems in the water if the deposits are stirred up by increases in the flow. Flushing the pipes at high velocities will normally remove most of the settled substances and discolored or stale water.
How exactly is the uni-directional flushing process carried out?
The area to be flushed is broken up into zones in the modeling software. Based on these zones the software creates flushing sequences for the crews to perform in the field. When the crews arrive in the field they will determine which hydrant and valves will be involved in the flushing sequence. The valves will either remain open or be closed based on the model requirements. They will also attach a diffuser to the outlet of the hydrant that will be flushed. The diffuser will spread the water over a larger area, so that sidewalks, roads, and unpaved surfaces are not damaged. Crews will then open the hydrant and keep the water flowing at the high velocity until the water is clear. Staff will monitor pressures in the area during the flush to make sure that we keep above the minimum required pressure of 20 psi while maintaining the high velocities for the flush. Staff members will also add a de-chlorinating agent to the waste flush water to ensure that water entering storm drains meets EPA requirements for chlorine residuals, while also making sure that adequate amounts of free chlorine are in the water distribution system. Once the flushing is complete crews will then turn back on the closed valves and move onto the next flushing area.
I lost water service. Why, and what do I do?
Though not intentional, this happens from time‐to‐time during the flushing program. During flushing, certain valves are closed to provide control over the direction of flow. It is likely that a valve closure resulted in loss of supply to your block. If this occurs, please contact our Customer Service Office at (321) 952-3420. The field crew will be sent to your block immediately to investigate and identify which valves may be closed and need to be re‐opened.
What else should customers know to prepare for the hydrant flushing program?
During the actual flushing process, water customers may experience some disturbance in their usual water service such as a short-term decrease in water pressure or discolored water. Although the water should not pose a health risk, it is best to avoid drinking the water until it runs clear from the tap.
Don’t prepare baby food or formula if the water is discolored. Use bottled water or pre-prepared food and formula. You can also boil the water for 5 minutes to ensure safety.
It is okay to use the water for showering, bathing, and toilet flushing.
Doesn’t the hydrant flushing program waste water?
While it may appear to be wasteful, flushing is the most effective way to keep our drinking water safe, clean and pleasant tasting. Crews conducting the flushing keep careful records of the amount of water that is flushed through the lines. Therefore, this water is accounted for and tracked along with other uses of water.
Why does the water look funny after hydrant flushing?
When a hydrant is opened, there will always be temporary incidences of discolored water containing fine sediment particles. There is no health hazard associated with discolored water. Allow a few hours for discoloration to dissipate. To verify the water has settled, allow your cold water tap to run a few minutes. If the discoloration persists for more than twenty-four (24) hours, please contact the Water Quality Helpline at (321) 726-2600 or Utilities Customer Service at (321) 952-3420.
What should I do if my water pressure or volume seems low after flushing?
Check your faucet and washer screens for trapped debris.
What should I do when I see city crews flushing hydrants in my area?
Avoid running tap water and/or using the washing machine or dishwasher until flushing is complete.
Please slow down and drive carefully while traveling through the flushing work zones.
If you notice any discoloration in your water after the flushing is conducted in our area, please run your faucets for two to five minutes. This should result in water running clear. The discoloration only affects the appearance of the water; it does not affect the water’s taste or quality.
If water pressure or volume seems low, remove your facet screens and check for trapped particles.
When does flushing normal occur?
Hydrant flushing is a routine procedure that occurs throughout the year. In an effort to cause fewer disturbances to our customers, water crews flush the lines only on weekdays while most residents are at work.
How do I establish utility service with the City?
You can apply for service at the Utilities Customer Service desk at 120 Malabar Road SE, Palm Bay, FL 32907 in the City Hall Annex. Our hours are Monday through Friday, 8:00 a.m. until 5:00 p.m.
Each new customer is required to submit a deposit when application is made for service. Residential customers can opt to have a credit screening conducted ($5 fee) to determine if their deposit can be waived or reduced. This deposit is refundable at the time of final billing, after deductions of outstanding charges are satisfied. If you move to a new location within our service area, your deposit can be transferred to your new address if all charges have been satisfied. Deposits do not prevent the discontinuance of service due to the non-payment of charges. If a customer has a record of timely payments over a continuous 36-month period, their deposit shall be returned.
The forms & applications can be submitted online or downloaded, printed, and submitted in person to Customer Service. Forms may also be faxed to Customer Service at 321-727-0693. Remember to include your contact information with your faxed forms where you may be reached. Please click here to view the forms & applications.
Is a deposit required for utility service?
Yes, a deposit is required to establish utility service with the City of Palm Bay.
You may contact Palm Bay Utilities Department's Customer Service at (321)952-3420 for details.
Please note: Palm Bay Utilities requires a written request in order to terminate an account. The person whose name appears on the account must sign the termination request.
Will my deposit be refunded?
Yes, residential deposits may be refunded if you have a record of timely payment over a continuous thirty-six (36) month period.
All deposits are held in a non-interest bearing account. The deposits shall be applied against the final bill prepared for termination of the account. If the deposit exceeds the final bill, and no other outstanding fees or charges exist, then the balance of the deposit shall be refunded.
How much is the transfer/administration fee?
There is an $20.00 non-refundable transfer/administrative fee on all new owner/new tenant accounts that are not new construction.
Sanitation accounts incur a $15.00 change of service fee.
How do I update my account/billing information?
E-Bill: "Go Green" and choose our E-Statement bill option. The E-statement provides you online access to your monthly utility bill which you would otherwise receive by mail. Each month you will receive an email telling you that your statement is ready for viewing online. Click here for E-Billing sign up
Auto draft: Upon enrollment, your bank account is drafted for the amount of your monthly utility bill. As an incentive for utilizing the automatic bank draft feature, an annual credit of $18 will be applied to your account after 12 months of uninterrupted bank drafting. Click here for Auto draft sign up.
How often will I get billed for my utility service?
The frequency of your utility billing depends on the services that you have through the City.
MONTHLY BILLS are issued to residents with municipal water and/or sewer accounts. These bills also include stormwater and sanitation charges. These accounts are billed based on "cycles".
QUARTERLY BILLS are issued to residents who are not connected to the City's water and/or sewer system (i.e., residents with private wells and septic systems). These bills only include charges for solid waste/recycling and stormwater.
ANNUAL BILLS are issued to owners of vacant parcels. These accounts are only billed for Stormwater. Annual bills are mailed in October of each year for service provided October 1 of the previous year through September 30 of the current year.
Utility bills are due upon receipt and will be considered as received by the customer when mailed to the water service address or some other place mutually agreed upon. Non-receipt of bills by the customer shall not release or diminish the obligation of the customer with respect to payment thereof.
To prevent delinquency or penalty to your account, your payment should be received on or before the "Due Date" listed on your utility bill.
To learn about payment assistance programs click here.
What type of credit cards do you accept for payments?
We accept the following types of credit cards:
Will I be charged a convenience fee for direct debit payment or any other form of payments through my bank?
No, we do not charge convenience fees for any channel of payment.
What is a processing or convenience fee?
We do not charge convenience fees for any channel of payment.
Does the City keep any portion of the processing fee for credit/debit card payments?
No, we do not charge convenience fees for any channel of payment.
What if my payment is late?
A late fee of $5.00 or 5% of your bill, whichever is greater, will be added to your account if payment is not received by the due date as stated on your bill. The late fee and past due information will be on your monthly bill highlighted in red.PLEASE NOTE: Your water service will be disconnected if payment is not
received within the specified time frame noted on your bill.
If you would like to learn about payment assistance program options click here.
How can I get my water turned back on if I have been disconnected due to non-payment?
To have your water service restored, you must pay the past due balance along with the current reconnection fee ($38.44). If your request is made after normal business hours (Monday - Friday, 8 a.m. to 5 p.m.) the reconnection charge is $60.99. All fees are subject to change. Other Fees & Charges.
You can make a payment by phone by calling (321) 733-3069 or pay online.
For after hours service, please call (321) 952-3478. Customers must be home in order for service to be restored. Please note: We do not offer this service after 9 p.m. Effective January 1, 2015, customers disconnected for non-payment may contact our After Hours phone line until 7:00 p.m. to have water restored. Fees will apply. Customers needing service restored after 7:00 p.m. must contact the Utilities Customer Service office at (321) 952-3420 the following business day during normal business hours.
If you would like to learn about some options for payment assistance programs click here.
Do you research commercial properties as well as residential ones?
We research all properties and report all that is due to the City of Palm Bay on the property.
Can I pay for a lien search with a credit card?
The City of Palm Bay does not accept credit card payments to process lien searches.
How do I connect to City water if I have a private well?
First, you will need to determine if water service is available in your area. If so, we can determine the specific costs for your home's water connection. You will then need to complete the application process and pay your deposit and meter installation fee. Other charges may be financed.
Every now and then you might see a hydrant flowing water, believing something is wrong. That could be true, but odds are the hydrants are being flushed of sediment so you have the great, fresh water we enjoy here in the City. If you like, you can contact Utilities Customer Service at 321-952-3420.
Disposal of unwanted/unused medicines
The FDA (Food and Drug Administration) sponsors "take back" events at different times during the year. These events are publicized via TV, radio, Internet, etc. We will make every effort to post any information about upcoming "drug take back" events on the police and fire webpages as well as the events calendar. If you choose, you may go to the FDA's website, http://www.fda.gov for more information regarding this event.
You make take your authorized sharps container to any fire station in Brevard County. You will be escorted to the collection container, where you will place your container. Fire personnel will provide you with an empty container. DO NOT leave your sharps container unattended nor abandon your container.
Fire-Rescue does not fill swimming pools.
How do I connect to City sewer if my house has a septic system?
The first step is to determine if sewer service is available for your home. You can learn this information and how to connect by visiting the Service Availability page on our website. Learn more about the connection process by visiting our Connecting to City Sewer page.
What do I do if my trash was not picked up?
If your trash was not picked up on your scheduled pick-up day, please contact Waste Management at (321) 723-4455, email: email@example.com, or visit Waste Management website at www.wm.com.
A rate adjustment may be available for filling a swimming pool. If a customer qualifies, the adjustment will be for water usage above the customer’s monthly average to be charged at the first block/tier of the rate schedule. Wastewater consumption will be reduced to a monthly average.
The following rules and restrictions apply:
• Request Form must be completed.
• Request must be received within 30 days of the bill date.
• One adjustment is permitted per 12 month period.
Is my service affected by what I put down the drain?
Yes, people who dispose of such things as grease, motor oil, eggshells, coffee grounds, and kitty litter down toilets, garbage disposals, and sewer manholes frequently clog sewer lines. Some helpful suggestions that will assist your local utility company include: Do not dispose of grease down drains such as cooking oils, fat, etc; seek out hazardous material disposal sites for the disposition of motor oils, transmission fluids, anti-freeze, paints, turpentine, and caustic household cleaners; and coffee grounds, eggshells, kitty litter and the like should be disposed of, properly wrapped or sealed, in solid waste containers.
What do I do if I believe my water meter has been misread?
If you feel that your bill is high or that you may have a leak, you can perform a leak check using your meter. Learn more.
You can also contact our Customer Service Office at (321) 952-3420. A field representative will re-read your meter to determine if the initial reading was accurate and he/she will also perform a leak check, if requested.
If I have a sewer problem whom do I call?
As a homeowner/tenant, you are responsible for your sewer problems from the street to your home. If you are having a problem in one drain in your home, and all other drains are working properly, you may want to contact your plumber. If all your drains are blocked, you should first contact Palm Bay Utilities Department. Any blockage difficulties or breaks in the sewer main will be remedied by Palm Bay Utilities. During normal business hours, you can contact us at (321) 952-3420. For after hours-emergencies, please contact us at (321) 952-3478.
What happens to the water I flush?
Wastewater flows by gravity and force mains through underground pipes to the wastewater treatment plant where the water is treated physically, chemically, and biologically before being discharged to the deep injection wells. Wastewater not discharged in the deep injection well is treated further to produce reclaimed water for beneficial reuse purposes such as irrigation.
What is the hardness of the City's water?
The hardness of the City's water ranges between 6 to 10 grains of hardness.
At the wastewater plant, sewage from the collection system enters the preliminary treatment facility that screens out objects and lets sand and gravel settle out of the wastewater. The water flows into tanks to be mixed with oxygen and activated sludge. In these aeration tanks, bacteria break down or stabilize organic materials. Next, bacteria are allowed to settle out in clarifiers. The settled sludge is sent through a belt filter press; the bio-solid that is produced is then hauled away for land application. The effluent is then either discharged to a deep injection well or further processed to be used as reclaimed water for irrigation.
When should I water my lawn?
Watering Restrictions are established and enforced by St. Johns River Water Management District. For residential customers, watering days are based on your house number. You should only water before 10:00 a.m. and after 4:00 p.m. and only on your designated day(s).
Yes, however, there is a $93.99 fee for a calibration test for meters less than 1.5 inches. The fee for for testing meters greater than 1.5 inches will be based upon the actual costs incurred by the utility. This fee is retained by the utility only if the test results show the meter is registering within the acceptable accuracy limits as established by the American Water Works Association (AWWA). If the customer prefers to have a third-party conduct a bench test, there is a $118.54 fee for meters less than 1.5 inches. The fee for testing meters greater than 1.5 inches will be based upon actual costs incurred by the utility.
Please note, if the re-read or test proves accurate there will be no adjustment to the bill. Payment for usage due to a leak is the responsibility of the homeowner or tenant.
Does the City test our water and are there standards for taste, odor, and water appearance?
Yes, the City tests the water extensively according to Florida Department of Environmental Protection (FDEP) and Environmental Protection Agency (EPA) guidelines, for primary standards that are set to protect human health and for secondary standards or aesthetic considerations such as taste, odor, and appearance.
In the early 1900’s water professionals worked closely with researchers and health officials, in monitoring and regulating water systems, in order to develop standards to protect public health. In 1974, the federal government created uniform national requirements for public water supplies by passing the original Safe Drinking Water Act (SDWA). The SDWA mandated the EPA to establish standards and requirements to protect consumers from harmful contaminants in drinking water. The Safe Drinking Water Act was updated, in 1986, with additional regulations aimed at improving water quality. With its re-authorization in 1996, the Safe Drinking Water Act strikes a balance among federal, state, local, urban, large, and small water system requirements that improve the protection of public health.
Can I use the City's tap water in my aquarium?
The Water Treatment Plant uses chlorine and ammonia to disinfect the water. The disinfection is important so that humans do not get waterborne diseases. Ammonia is used to prevent the formation of carcinogens. Chlorine and Ammonia can be lethal to fish, so it is important to adequately de-chlorinate and remove the ammonia from water before it is added to an aquarium. Visit your local tropical fish/aquarium retailer to purchase the appropriate water treatment items to protect your aquatic pets.
Where does our drinking water come from?
Palm Bay's source water is groundwater. Raw water that is processed at the Water Treatment Plant (WTP) comes primarily from a shallow aquifer (approximately 100 to 130 feet in depth) well field. Raw water is also supplied to our Reverse Osmosis WTP by Floridan aquifer wells (depth of 500 -800 feet).
Blood pressure checks - may I have this done at the fire department?
Absolutely. Any of our trained personnel will be happy to assist you.
Please stop in between 8:30 a.m. to 5:00 p.m.
Keep in mind the station may not be manned due to being on a call.
I need a copy of a fire response report. What should I do?
Firefighters work 24-hour shifts. They work 24 hours on duty, and 48 hours off duty.
If I am driving my vehicle and see a fire truck or ambulance approaching me, what should I do?
If you are in a moving vehicle, move over to the right side of the road and come to a complete stop. If you are stopped at a red light, DO NOT RUN THE LIGHT. Attempt to pull over to the light so a clear lane of traffic can be opened up for the emergency vehicles.
If a patient is transported to the hospital in the ambulance, may a family member accompany the patient in the ambulance?
Yes. You are usually seated in the front ambulance seat so the EMTs and paramedics have ample room to assist the patient.
How do I protect my home from brush fires?
Take the following steps:
Leave a buffer zone of cleared land between your home and the wild land area of vegetation and wild growth. The recommended space is 30' of cleared land. Keeping cleared land, with little or no vegetation, around your home gives the fire less fuel to feed on, which can lead it to the house.
Keep trees trimmed away from your home. This, too, can fuel fires, and transfer fire to the roof of the home.
Doors and windows should be closed and A/C left on.
Additional information is available at any Palm Bay Fire-Rescue station.
Trash - can I burn my own trash?
The City has contractual trash pick up with a company. Trash set out by the curb is picked up on regularly scheduled days. NO BURNING OF TRASH is allowed under Palm Bay City Code.
Fire engine responds to my home instead of an ambulance
Palm Bay Fire-Rescue Advanced Life Support engine(s) are dispatched simultaneously with a Brevard County Fire-Rescue transport unit. Firefighter/paramedics, assigned to an engine, can begin assessing the victim and expedite care prior to the arrival of the ambulance. Our goal is to have emergency personnel on scene within 6 minutes.
Why do 911 dispatchers ask so many questions instead of sending help immediately?
When a call is received at the dispatch center, a dispatcher will gather information as another dispatcher sends the call to firefighters/paramedics.
Fire in my home - what do I do?
Leave the house after calling 911! If possible, shut the power off. Account for all occupants of the structure and go to a safe place. DO NOT GO BACK INTO THE STRUCTURE!
If I see fire, smell smoke, or have an emergency, whom should I call?
DIAL 911.The Emergency Dispatch Center will dispatch fire personnel to the scene.
Why does the City of Palm Bay offer waste collection one time per week?
There are two reasons why the City offers one time per week pickup. First, under the state-mandated recycling goals, the reduced frequency will encourage more residential recycling efforts. If the City (and the County) does not reduce its municipal waste stream by 75% by 2020, the City and County can be subject to fines and residents may be subject to a “pay as you throw” system. Second, twice a week pick-up for household garbage would result in a higher per unit cost to the City. In this regard, the City’s cost for sanitation service is locked in for 10 years, with only inflationary increases.
May I use containers from third party carts that are compatible with WM's equipment?
Third party containers may be used for yard waste only. Regular garbage and recycling is required to be in City issued carts.
What happens if my CART becomes damaged or is stolen?
If you cart is damaged or stolen, please contact Customer Service at (321)952-3420 for further assistance.
I am a tenant, will I receive a sanitation bill?
If the utility account is in your name, you will be billed for sanitation services. If you are not a utility customer, bills will be mailed to the property address unless other arrangements are made by the tenant or property owner.
How often will I be billed?
Customers who have water service from the City will be billed for sanitation on the same monthly bill. Customers who do not receive a monthly utility bill will be billed quarterly, in advance, for sanitation services.
If I don't have utility service, what happens if I don't pay for sanitation?
The City will request that Waste Management place a “Stop Service” flag on your address, and Waste Management will no longer collect your garbage or recycling. Once you have brought your account up-to-date, and paid a $35-75 reactivation fee, Waste Management will be notified to remove the “Stop Service” flag and your collection will resume.
If I have utility service, what happens if I don't pay for sanitation?
All services included on the bill must be paid. If you are a utility customer, failure to pay for sanitation services will result in disconnection of utility services. Unpaid accounts may also result in a lien being placed on the property and/or referral to an outside collection agency.
How do I terminate or suspend my account?
You may contact Palm Bay Customer Service at 321-952-3420 to terminate or suspend your account.
Why am I being billed by the City each month for Sanitation Services when I pay for Solid Waste Disposal on my taxes every year?
The “Non-Ad Valorem Assessment” for “Solid Waste Disposal” that appears your tax bill, is a county assessment that goes toward the operation and maintenance of the landfill(s). These funds do not go to the City of Palm Bay, they go to Brevard County.
What if I am handicapped/disabled and cannot get my carts to the curb?
A note from your physician can be faxed to Waste Management at 1-866-442-9533 or you can send via email to firstname.lastname@example.org. The note should state that you are handicapped/disabled, are unable to get your carts to the curb, and that you would like to request doorstep pick up. You will need to clarify whether you will need this service for trash, recycling or both. Waste Management will place you on their doorstep pickup list. Please note that this service is not available for yard waste.
What time should I place my carts out, and where should I place them?
On your collection day, carts should be placed at the roadside or curb in such a manner that allows for the mechanical arm of the equipment to safely pick them up and set them back down. They should not be placed near mailboxes or trees and should be separated approximately 3 feet to allow the arms of the equipment to reach between them. Carts should be placed out by 6:00am on collection day, but not prior to 5:00pm the evening before. Carts should be removed from the roadside by the end of the collection day.
Whom do I contact to request the claw truck for large yard debris?
A claw truck is part of your collection now. The truck drives each route and picks up large yard waste on your collection day. If for some reason your yard waste is missed, please contact Waste Management at 321-723-4455, email: email@example.com, or visit their website at www.wm.com.
How should I prepare my yard waste and where should I place it for pick up?
Yard waste is collected the same day as your regular trash and recycling. It will be collected from the front of your property, near the street (or curbside). It should be placed in an area where the equipment used will not damage or destroy existing sod, pavement or other ground cover or material.
Small items such as grass clippings, weed remains, and small pieces of brush are required to be placed in containers and should not be placed in bags of any kind. These items however, should not be placed in City issued carts.
Brush, tree limbs, tree trunks, and palm fronds less than six (6) inches in diameter should be cut in lengths of no greater than four (4) feet.
Brush, tree limbs, tree trunks, and palm fronds greater than six (6) inches in diameter should be cut in lengths no greater than two (2) feet.
No item should exceed fifty (50) pounds in weight.
What are my options in a "move out" situation where there will be a lot of items discarded?
If you are moving out or if your tenant has moved out and left behind debris for you to clear you have two options. You may:
Take the items to the landfill using a Bagster®
Use a Roll-off container provided by one of the City’s approved providers
Please contact Customer Service at (321)952-3420 for more information.
I heard about The Bagster®. What exactly is it?
The Bagster® is a heavy duty bag that can hold up to 3,300 pounds of waste and construction debris. It is the perfect cleanup solution for many types of projects, including:
Organizing a garage or attic (Spring Cleaning)
Concrete and stone work
It is as easy as Buy. Fill. Gone.®
1. Buy. Buy the Bagster bag at your local home improvement store.
It comes in a compact package, so it’s easy to carry and set up. Simply buy as many as you need and fill them up with waste from your project. The cost is $29.95. You can also order them on-line through some retailers.
2. Fill. Fill your Bagster® bag with up to 3,300 lb of debris or waste.
Since the Bagster® bag is yours to use whenever you want, for as long as you need, you don't have to wait for a dumpster to be delivered or finish your project within a rental time period.
3. Gone. Schedule your collection online or by phone.
When you’re done, go to TheBagster.com or call 1-877-789-BAGS (2247) to schedule and pay for a pickup. A 3 cubic yard bag with a mixed waste load is $99.00 to pickup. If you have more than one to pick up at the same time, the price to pick up the second one is $79.00.
What if I have a large item such as furniture or appliances to discard of?
If you have bulk items such as furniture, rolls of carpet, etc., those items, up to 3 cubic yards, will be collected on your regular collection day. If you have more that 3 cubic yards of bulk items, Waste Management will contact you regarding pick up options. If you have stoves, hot water heaters, refrigerators or similar appliances, electronic items such as TVs or computers, or tires, you should contact Waste Management at 321-723-4455, email: firstname.lastname@example.org, or visit their website at www.wm.com, to schedule a special pick up of these items.
I heard that Home Depot recycles fluorescent bulbs. Is this true?
Home Depot will recycle your Compact Fluorescent Bulbs only. They do not recycle Fluorescent Tubes.
Customers can contact Waste Management at 321-723-4455, email: email@example.com, or visit their website at www.wm.com to request special vapor-locked bags. When these are delivered to your home they will be attached to your door knob or entry gate. Place the bulbs in the bags. Put them in a safe place away from children and keep the bag sealed. If bulbs break inside the bag, do not re-open the bag. The bags can then be set out at the curbside, next to the recycling cart for collection.
What other types of recycling is available?
Bikes for Tykes
Waste Management will pick up bicycles that are left curbside in Brevard County in conjunction with the Brevard County Sheriff's Bikes for Tykes program. Customers wishing to dispose of a bicycle can place the bikes beside their trash on their regular garbage collection day, and a WM supervisor will come by and pick up the bike. The bicycles will be transported to the Sheriff's work farm where they will be fixed up by jail inmates, then donated to Brevard County's three sharing centers and other non-profit agencies for children or adults in need.
Customers can call Waste Management to arrange for a pickup of items including computer equipment, printers, cell phones, televisions, VCRs, stereos, radios, electronic clocks, electronic toys, small appliances and CDs and DVDs.
Fluorescent Bulb Recycling
Customers can call Waste Management to request special vapor-locked bags. When these are delivered to your home they will be attached to your door knob or entry gate. Place the bulbs in the bags. Put them in a safe place away from children and keep the bag sealed. If bulbs break inside the bag, do not re-open the bag. The bags can then be set out at the curbside, next to the recycling cart for collection.
Printer cartridges can be placed in a bag and placed on top of the recycling cart for collection.
Waste Management will collect four tires per household, per year. Rims must be removed. Contact Waste Management to schedule a pickup.
Plastic bags should not be placed in your recycling cart. Although they are recyclable in bulk, they require a different process of recycling due to their petroleum product content. Plastic grocery bags can be recycled at most local supermarkets. In addition to grocery bags, other plastic retail bags, dry cleaning bags and newspaper bags can be included wherever plastic bags are collected for recycling.
Are Styrofoam trays that meats are purchased in and Styrofoam cups and plates recyclable?
Styrofoam is not a recyclable product. These items should be placed in with your regular
What can I recycle?
Items Approved for Recycling in your Cart
WM's innovative sorting technology allows residents to put all their recyclables - plastic, metal,
paper and more- into a single bin. This approach allows us to recover up to three times as many
recyclable material as in the past. This new program will help Palm Bay comply with the new
state 75% recycling goal, to be achieved by the year 2020. The city and county can be subject to
penalties and residents may be subject to a "pay as you throw" system if this goal is not met.
The cart with the yellow lid is to be used for recycling only. The following items can be placed in your recycling cart:
Aluminum, Tin and Steel Cans
Lightly rinse beverage and food cans. Empty aerosol cans are accepted. Clean aluminum foil and
disposable aluminum pans can also be placed in your recycling cart.
Lightly rinse glass jars and bottles and throw lids away. Do NOT include window glass, ceramic
cups, or dishes, light bulbs, mirrors or broken glass.
Please keep these items dry and remove plastic bags, which can cause the automated sorting
system to fail.
Newspapers / Magazines
Envelopes (including those with windows)
Paper / Junk Mail
Milk / Juice Boxes
Corrugated cardboard boxes*
Corrugated cardboard boxes should be broken down so they lay flat and should be of a size that will fit in the recycling cart (for example, refrigerator boxes should be flattened and cut into smaller pieces). If you have several boxes, and they will not all fit in the recycling cart, place them next to the cart in the broken down state, and the driver will load them into the cart and deposit them into the truck.
Recycle bottle with necks. Rinse the bottles and throw away the caps or spray pumps. Do NOT
include bottles that contained automotive products, pool chemicals, pesticides, fertilizers or any
other household hazardous waste.
Water / Beverage Bottles
Laundry Detergent / Bleach Bottles Shampoo Bottles
If you have further questions regarding recycling, you can contact Waste Management at 321-723-4455, firstname.lastname@example.org, or visit their website at www.wm.com.
What if my collection day falls on a holiday?
Waste collection services will not be provided on the following Holidays:
If the Holiday falls on a Monday or Tuesday, collection will be made the prior Saturday.
If the Holiday falls on Wednesday, Thursday or Friday, collection will be made the following
Is there a limit to the number of carts that I can have?
Customers can have a maximum of two additional trash carts and two additional recycle carts (a total of three trash and three recycle carts including the initial set). There is an additional charge of fifty cents (.50) per month per additional cart.
Whom should I contact for an additional cart and what is the fee?
Fill out a Solid Waste Service Request, or provide us with an e-mail request to email@example.com stating (name, address, exactly how many of each cart they would like in addition to the initial set). There is an additional charge of fifty cents (.50) per month per additional cart.
What do I do about items that do not fit inside the cart?
All garbage and recycling must be placed in a City issued cart for Waste Management to pick them up. If you find that you require additional space for garbage and recycling on a frequent basis, you may contact Palm Bay Customer Service at (321)952-3420 to request an additional cart. There is an additional charge per month per additional cart. If you have bulk items such as furniture, rolls of carpet, etc., those items can be placed at the curb side for collection. If you have stoves, hot water heaters, refrigerators or similar appliances, electronic items such as TVs or computers, or tires, you should contact Waste Management at (321)723-4455, email: firstname.lastname@example.org, or visit their website at www.wm.com, to schedule a special pick up of these items.
The law applies only to all alarm systems, monitored or non-monitored.
ALL alarms systems must be registered with the City.
Permit year is the one year anniversary date your permit was originally issued.
Cost is twenty dollars ($20) but requires a yearly renewal. The renewal is free if you have had no false alarms in the previous fiscal year.
Anyone found to be operating an non-permitted system will be fined twenty-five dollars ($25) in addition to the twenty dollar permit fee. In lieu of paying this fine, the alarm user will be given thirty days to register. If they do not register within the 30 days, they will be responsible for the forty-five dollars and will be placed on the non-response list.
What do I do if I have a false alarm and don't cancel it?
Turn your system off - "disarm" it.
Wait a few minutes for your alarm company to call you.
Give them the password or code.
Do not call 911 and ask to cancel an alarm - they do not know if you are being forced to make the call and their first concern is your safety (ONLY YOUR ALARM COMPANY MAY CANCEL AN ALARM)
Police will come to the alarm site.
Follow directions from them or directions from emergency communications center personnel who may call you.
Explain the circumstances of the false alarm.
Have ID ready to show the police that you belong at the alarm site.
How can I prevent people-related false alarms?
Show anyone who has a key to your home/business how to use your alarm system.
Neighbors - does anyone take care of your home while you are on vacation?
Guests - especially important during the summer or holidays.
New employees - make sure they know from day one.
Know your alarm company's procedure to cancel a false alarm.
Do you know your password or pass code?
Do you know if you have a set number of seconds to cancel a false alarm by using your keypad?
Do you know the phone number of your alarm monitoring company?
Does everyone with a key to your home/business know how to cancel a false alarm?
How can I prevent environment-related false alarms?
CLOSE and LOCK windows and doors. This prevents doors and windows that are not secured being opened by the wind or by a draft from your air conditioning system. This happens quite often with the door between your house and garage, so be sure it is closed and locked. For safety's sake, according to the National Crime Prevention Center, thieves who came through unlocked doors or windows committed nearly half of all completed residential burglaries.
Be sure your pet and your motion detector are compatible
Get a "pet-friendly" motion detector. It will trigger the alarm only if the weight of the object moving through the room is over a certain weight limit. This type of detector allows your pet to roam freely through your house with the motion detector on.
If they aren't compatible:
Restrict your pet to part of the house not covered by the motion detector.
Consider bypassing the motion detector.
Anchor or secure other objects that can be moved into the path of the motion detector by drafts, such as:
How can I prevent equipment-related false alarms?
Don't play "beat the clock" - make sure your alarm company has programmed your control pad to give you enough time to get in and out the door before the alarm goes off. They can give you more time if you need it.
Replace those batteries - your system has a backup battery, but after 2-3 years it will not hold a charge. If that happens and we get one of our afternoon thunderstorms, a power surge can trigger your alarm. This is a very common cause of false alarms.
Consider having your system serviced annually - this can prevent equipment-related problems.
Call your alarm company if you:
Remodel your home or business.
Make changes to your phone, such as adding call waiting.
What can I do to prevent false alarms?
There are some easy ways to prevent false alarms. Just think about the:
People that are involved in your alarm system
What happens when the city gets an alarm call?
For general intrusion and panic/holdup alarms:
Two patrol cars are dispatched.
Officers check the alarm site looking for any sign of criminal activity.
If doors or windows are unlocked or open, officers enter the building to investigate further.
If they see no evidence of a problem, they leave a false alarm notice so that you know there was an alarm and that they responded.
What happens when an alarm sounds?
An open door or window or other part of system tells control panel something is wrong.
Your control panel seizes your phone lines and calls your monitoring company. If you pick up your phone while this is happening, all you will hear is static.
Alarm company receives information from your control panel: name, address, and type of alarm violation/activation.
Panic or holdup
General intrusion - the most common call we receive. Nationally, about 99% are false alarm activations.
Your alarm monitoring company will call you to try to verify whether the alarm is true or false. False alarm calls have become such a problem that they are required to do this by state law. Since July 2006, Florida State law requires two-call verification, referred to as ECV or enhanced call verification.
If you give them the correct password or pass code, they will cancel the alarm.
If you can't given them the correct information, or if they can't reach you, they will call the alarm in to our city emergency communications center.
How does an alarm system work?
First, let's look at some of the parts that make up your system:
Control panel - box usually found in a closet. It is the "brain" of your system. It monitors the system sensors and sends out the call to your alarm monitoring company if sensor is violated.
Keypad - usually located inside your door. It is your way of controlling your system. Some systems now come with key fobs - a wireless keypad you can use to turn your system on or off remotely. These must be handled with care.
Contacts (sensors) - found on doors and windows. They report to the control pad if a door or window is opened.
Motion detector - senses physical movement in any given area, and when the detector senses any unusual movement within the area it is installed, it sends a signal to your alarm panel.
Siren - can be heard inside building, outside, or both. Some systems also come with lights that indicate an alarm.
Others - many other types of sensors are utilized to detect a possible burglary in progress. Sensors such as pressure mats, glass break sensors, or temperature indicators, and even small wired/wireless cameras are now available to help detect a home or business entry taking place when no one should be present.
How big is the false alarm problem?
It's a national problem found in cities and counties across the country. Some law enforcement agencies will no longer respond to alarm activations without visual verification. Most law enforcement agency's governmental bodies have passed False Alarm Ordinance Laws over the past decade and become more prevalent daily.
In Fiscal Year 1999-2000, the City of Palm Bay experienced in excess of 6,600 false alarms while only having 2,797 alarm systems.
In Fiscal year 20012-2013, false alarm responses have been reduced to only 2,027 while increasing the amount of alarm systems from 2.797 in 2000 to 15,296 in 2013.
What is the human cost factor?
False alarms can lead to tragedy if they are not taken seriously.
Lowering the number of false alarm responses ensures everyone's safety, the ultimate goal!
Why are false alarms a problem?
Delay response to calls that may be termed REAL or ACTUAL emergency situations in progress.
Waste valuable police man hours and divert police from crime prevention efforts - our officers could be patrolling our neighborhoods and catching those violating laws; be it a misdemeanor or a felony crime.
Disturb neighbors - ever heard your neighbor's alarm at 2 a.m.?
Burden already overworked and undermanned police dispatchers with thousands of unnecessary calls.
What is a false alarm anyway?
An electronic signal sent to the police department's emergency communications center. It is responded to be police officers who find no evidence of a crime, attempted crime or that any emergency situation exits.
How do I find out if a person is in jail?
Call the Brevard County Jail Complex at (321) 690-1500.
Who do I call regarding a barking dog or stray animal?
Contact Brevard County Animal Control at (321) 633-2024.
Where can I park a recreational vehicle?
Recreational vehicles, such as motor homes, trailers, boats and trailers, jet skis, etc. must be parked to the rear of the front of the house and on corner lots must be parked to the rear of the house on the two sides that face the street.
Can I park a commercial vehicle at my house?
No, a commercial vehicle cannot be parked in a residential area.
Who do I call if a canal needs cleaning?
This depends on the canal ownership. It would either be maintained by the City or the Melbourne-Tillman Water Control District. Contact the Public Works Division for direction.
Who do I call when a car is parked on the road?
Contact the Police Department’s non-emergency number (321) 952-3456.
Who fills potholes and maintains stop signs?
These complaints should be directed to the Public Works Division at (321) 952-3438.
Who maintains right-of-ways and drainage?
These are maintained by the Public Works Division. For further information, call (321) 953-8996 or (321) 952-3438.
Can I operate a business from my home?
A residence can be used for business address only, with the issuance of a business tax receipt.
What is overgrowth?
When weeds and grass have reached a height of twelve (12) inches it is considered overgrowth.
What is commercial equipment?
Any truck, bus, trailer, portable equipment, machinery or similar vehicle or combination thereof, used or intended to be used for any commercial enterprise or business purpose, or which has over four (4) wheels, more than two (2) axles, and a height of over eight (8) feet.
What is a junk or inoperative vehicle?
Any vehicle that is dismantled, partly dismantled, or cannot run under its own power. Any vehicle that does not have a current vehicle registration can be considered a junk vehicle.
Can I pay a Code Enforcement or Nuisance Violation fine online?
Who do I call if I see someone polluting our stormwater by dumping garbage or other harmful contaminants?
Call the police or sheriff’s department and they will investigate your complaint. You may also call the Public Works Department and Code Enforcement.
What other opportunities are there if I want to get even more involved?
Invite speakers from the Palm Bay Public Works Department to your organization to give informative stormwater presentations
Consider the responsibility of “adopting” a road or drain. These programs are open to individuals as well as organizations
Contact the City of Palm Bay Public Works Department for information on projects such as inlet marking, neighborhood cleanup “blitzes,” etc;
Get in touch with organizations such as Keep Brevard Beautiful and the Marine Resources Council for their “Indian River Lagoon Watch” volunteer programs
What can I personally do to help keep our stormwater runoff from polluting our waterways?
Since 70% or more of the pollution carried by runoff is “Non-Point-Source” that is produced by people everywhere just going about their daily activities, simple changes in behavior can do a lot to clean up our stormwater system:
Use fertilizers and pesticides according to the directions on the label,
Dispose of animal waste properly
Dispose of trash and garbage in receptacles and recycle or compost
Wash cars on the lawn instead of contributing nutrient-rich wash water to the stormwater system
Use native Florida plants in landscaping
Set up a rain barrel to capture runoff from your roof
Report erosion and sediment runoff from construction sites and illegal dumping and discharging to the Palm Bay Public Works.
Is the stormwater clean when it enters the Lagoon?
No. In Palm Bay, as in most cities across the country, stormwater runoff is NOT treated before it is released into our waterways.
A large portion of the trash and garbage that is left out on our streets, chemicals from agriculture, industry, and households, sediments from construction sites, and petroleum products end up in the Indian River Lagoon after it rains.
Where does stormwater go after it drains into the swales and ponds?
Some of the water evaporates into the atmosphere, some percolates into the ground, and some flows into a series of ditches and canals that lead directly to the Indian River Lagoon.
What’s the best way to care for my pond?
The best way to care for your pond is to clear or clean inflow/outflow structures, remove nuisance and excess vegetation, repair eroded slopes, clean up trash and yard waste in your yard and gutters and around storm drains. The use of shoreline vegetation can reduce erosion and trap pollutants in stormwater runoff before the runoff reaches the water in the pond.
Avoid fertilizing within 3-10 feet of the shoreline to reduce the chance of it being carried into the pond.
What is the difference between proper and improper drainage?
Depending on the type of drainage system, one should see water draining within 72 hours. If water is retained in the swale longer than 72 hours after the last rainfall, it could indicate a problem with drainage in your immediate neighborhood. Contact the Palm Bay Public Works Customer Service office and notify them of this issue.
Certain types of stormwater management systems such as a wet detention system or pond are designed to contain stormwater runoff and the water may never drain out completely.
Who’s responsible for the care and maintenance of swales?
The property owner is responsible for the every day care and maintenance of the swales located within the easements around their property. The City of Palm Bay is responsible for the care and maintenance of swales on City owned property.
How do swales function?
Swales are designed to be a channel for major rainstorms to drain runoff away and prevent flooding. For minor storms, swales are designed to hold rainwater for up to 72 hours before percolating into our groundwater system and evaporating into the atmosphere. By delaying the flow of stormwater, it allows some pollutants to settle.
Where does stormwater go after it hits the ground?
Stormwater runoff is collected by the City’s Municipal Separate Storm Sewer System (MS4) comprised of swales, lakes and ponds, drains and pipes, and canals for drainage to reduce the risk of flooding. During a storm in Palm Bay, stormwater runoff can carry pollution to our waterways by way of our storm sewer system. It is important to note that the stormwater runoff does not go to a treatment facility to be cleaned of pollutants.
What is stormwater runoff?
Stormwater runoff is rainwater that does not evaporate or soak into the ground; instead it flows over rooftops, compacted soil, and paved areas.
What is a watershed?
Basically, a watershed is an area of land that drains water, sediment, and dissolved materials to a common receiving body or outlet.
Along with surface water runoff, a watershed also includes interactions with subsurface water. Watersheds can vary from the largest river basins to just acres or less in size.
What is a Business Tax Receipt?
A Business Tax Receipt is a requirement of the State of Florida per Florida Statute Chapter 205 for operating a business. Prior to January 2007, it was called an Occupational License .
When do I need to apply for a Business Tax Receipt?
You must apply for a Business Tax Receipt when you operate a business or office in the City of Palm Bay.
How do I obtain a Business Tax Receipt?
Applications may be downloaded online or picked up at City Hall, 120 Malabar Rd SE, Palm Bay, FL 32907. The completed application is accepted at City Hall. The application fee and receipt tax are collected at the time of application. The Business Tax Receipt is issued upon approval of the application.
If I already have a Brevard County Business Tax Receipt, do I need a City of Palm Bay Business Tax Receipt?
Yes, any business operating within the City of Palm Bay requires both.
What other documentation do I need to obtain a Business Tax Receipt?
If your profession requires a State of Florida license, a Brevard County Competency Card or other Certification, a copy of said document must be submitted before the Business Tax Receipt is issued.
If your business is incorporated, a copy of the Articles of Incorporation must be submitted at the time of application.
Can I use a D/B/A?
Yes, you can use a D/B/A. A "D/B/A" is also known as Fictitious Name, which is any name other than the business owner's name on their driver's license. If using a D/B/A, this name is to be filed with the State of Florida. Information regarding the use of a Fictitious Name can be obtained online at "SunBiz.org".
What if I move my business?
If you move your business to another location within Palm Bay, you will need to submit a new application. All transfers must go through the approval process. A transfer fee of not more than $25.00 is charged.
If you move your business outside of Palm Bay, please notify our office so we can update our records.
What if I incorporate my business?
An application reflecting the new name and a copy of the Articles of Incorporation are required. The fee for the updated Business Tax Receipt is $10.00.
If I am actively engaged in business within the City of Palm Bay and did not apply for a Business Tax Receipt, can I be charged a penalty?
Yes. Any person who owns a business, has an occupation or a profession within the City of Palm Bay and has not applied for a Business Tax Receipt is subject to a penalty of 25% of the Business Tax Receipt fee.
How long is a Business Tax Receipt valid?
Business Tax Receipts are valid from October 1 of the current year through September 30 of the succeeding year.
What is the fee for a delinquent Business Tax Receipt?
If a Business Tax Receipt is not renewed before October 1, a 10% penalty applies in October, 15% in November, 20% in December and 25% thereafter. The total penalty may not exceed 25% of the annual fee.
What determines the classification of my business?
Businesses are classified by the North American Industry Classification System, USA (NAICS) codes.
How are the classification fees determined?
The current Business Tax Classification fees are authorized by Florida Statute 205 (Local Business Taxes) and defined under City of Palm Bay Code Chapter 110.44.
What payment options are there for Business Tax Receipts?
Business Tax Receipt payments can be made by cash, check or credit card in our office. Credit card payments can be made online.
What are the advantages and disadvantages of having a redevelopment agency?
The advantages far outweigh the disadvantages. The advantages to having a redevelopment agency are:
1. Provides additional funds to address community needs.
2. Allows for more centralization of planning efforts.
3. Good source of match funds normally required for other grant programs.
4. Plans are derived through public participation throughout the redevelopment district.
5. "Frees-up" local revenue funds allowing them to be spent elsewhere in the city.
6. Provides a long-term outlook of what the district would like to be.
The disadvantages are:
1. Improvements take long to realize a difference in the area.
2. It can become political.
3. Often not enough money to realize all of the improvements within the district.
4. Although a CRA may be a powerful tool, the prioritization of projects may become too overwhelming.
What is eminent domain?
By definition eminent domain is the authority to acquire or take, or to authorize the taking of, private property for a public use or for a public purpose with just compensation offered for the taking. As it relates to redevelopment agencies, an agency cannot carry out the power of eminent domain. Under Florida State Statutes, only a governing body of a municipality or county can exercise eminent domain. Eminent domain is used when the value of just compensation, through an appraisal process, cannot be determined. Eminent domain involves a court process that establishes the just compensation value for a piece of property along with related to court costs, expert testimony fees, legal fees and any punitive damages to the seller. This becomes a very expensive cost and usually if the owner of the property and the buyer of the property cannot settle on a fee outside of court, the property is not bought. There are no elements or strategies identified in the Bayfront Redevelopment Plan that require eminent domain.
What types of improvements are planned for the Bayfront Redevelopment District?
The Bayfront Community Redevelopment Agency’s Redevelopment Plan identifies strategies for the benefit of the entire Bayfront Redevelopment District, as well as for the special character districts. The plan was updated in 2010. The updated plan provides goals, objectives, policies and projects for the Redevelopment Agency to try to attain its vision of the District being redeveloped as an attractive, inviting, and economically successful community with residential, commercial/retail and mixed use areas that promote a positive image and marine village for the enjoyment of the community and region. Some of the more important strategies identified in the Plan include the following: business development loans, business and residential facade and beautification improvements, community policing, streetscape improvements, economic development marketing strategies, gateway improvements, public facility (park and infrastructure) improvements, public information programs, land acquisition of strategic properties to eliminate blight and accelerate the revitalization process, special events, etc. More detail can be found in the Bayfront Community Redevelopment District 2024 Plan, “Creating a Bayfront Village on the Indian River Lagoon”.
What are examples of the types of strategies and activities that may be funded through TIF funds?
Basically any strategy that will address existing conditions contributed to the area being designated as a redevelopment district may be funded. Examples of some of the common types of strategies that are implemented by redevelopment agencies include economic development strategies, community or neighborhood preservation plans, public facility improvements, streetscape and facade guidelines, community policing programs, preservation of housing, development of affordable housing, transportation improvements, and marketing plans and studies.
Does this mean an increase in my property taxes?
Not necessarily, the amount of TIF funds is determined by the cumulative value of the property value in the redevelopment district. An increase in the value may be because of a new business locating within the district or substantial improvements made to existing buildings, thus causing a higher property value. The short answer is that if your property taxes are increased, that should be a positive indication of the rise in property values throughout the district.
How much will Palm Bay receive in Tax Increment Financing (TIF) Funds?
It is only possible to project how much will be received from TIF financing. A Basis of Planning Report was prepared to help make this determination. Initial High and low growth scenarios were developed for projection purposes. Over a thirty-year period, the initial scenarios showed as little as $1,029,258 received and as much as $12,700,055 in cumulative revenues. A projection prepared by Fishkind and Associates in 2006 estimated $54.25 million in cumulative revenues to the year 2024. This estimate however did not anticipate the economic recession that has drastically reduced property values in the state, county and city. Annual TIFs for the BCRA have ranged from a low of $24,896 in FY99/00 to a high of $1.2 million in FY08/09. The TIF for FY11/12 was approximately $674,000.
What is Tax Increment Financing?
The concept of tax increment financing (TIF) was first introduced in 1977. It is a powerful resource tool for use by the redevelopment agency. With tax increment financing, the value of all property within the community redevelopment area is established for a base year. Thereafter, 95% of any ad valorem taxes collected which are derived from an increase in the value of property within the redevelopment area over the base year are deposited in the trust fund for the purpose of carrying out the redevelopment strategies in the redevelopment area.
How are strategies or activities financed?
Once the redevelopment agency and the local municipality have adopted the redevelopment plan, a redevelopment trust fund is established for the purpose of depositing tax increment financing (TIF) funds and for paying for the costs of activities and strategies. Other funds such as Community Development Block Grant (CDBG) HOME and State Housing Initiative Partnership (SHIP) funds can also be used. TIF funds are also commonly used as a required match contribution for other grants and funding sources.
When did Palm Bay designate a Redevelopment District and what are the boundaries?
By Resolution 95-72, adopted December 21, 1995, the Palm Bay City Council made its Finding of Necessity, thus establishing the redevelopment district known as the Bayfront Redevelopment District. The boundaries of the district are west along the city limits from the Indian River Lagoon to the Florida East Coast (FEC) Railroad; south along the FEC Railroad for approximately 2,200 feet; west along the city limits to Lipscomb; south on Lipscomb to Pacific Ave; east on Pacific to Northview St; south on Northview to Conlan Blvd; south on Conlan to Palm Bay Rd. east along the southern limit of lots fronting Palm Bay Rd. to the FEC Railroad; south along the FEC Railroad to the city limits at the Town of Malabar; east along the city limits to the Indian River Lagoon and north along the Indian River Lagoon to the city limits at the City of Melbourne. The area is further divided into five sub-character districts: the Powell Subdivision District; the Kirby Industrial District; the Riverview District which extends from the northern edge, south along the U.S. 1 corridor to Orange Blossom Trail; the Bayfront Redevelopment Village which extends from Orange Blossom Trail, south along the U.S. 1 corridor to the Turkey Creek Bridge, and the South Cove District which extends from the Turkey Creek bridge, south along the U.S. 1 corridor to the southern city limits.
How is an area designated as a Redevelopment District?
The process for designating an area as a redevelopment district is two-fold. First, the municipality must adopt a Finding of Necessity that an area has at least two of the characteristics mentioned above for slum and blight. Next, The Community Redevelopment Agency is formed and develops a redevelopment plan for the redevelopment district. The redevelopment plan may include strategies up to a thirty-year period that the Agency intends to implement in order to accomplish redevelopment or revitalization of the redevelopment area.
What is the definition of "Slum and Blight"?
Slum is defined by Florida Statutes as an area which there is a predominance of buildings, residential or commercial, that are either deteriorated, dilapidated or by reason of obsolescence, is a detriment to the public health, safety, morals, or welfare. Florida Statutes define blight as an area determined by the local government to have the characteristics of a slum area or two (2) or more of the following characteristics:
1. Predominance of defective or inadequate street layout, parking facilities, roadways, bridges, or public transportation.
2. Failure of aggregate assessed values to increase in 5 years.
3. Faulty lot layout in relation to size, adequacy, accessibility, or usefulness.
3. Unsanitary or unsafe conditions.
4. Deterioration of site or other improvements.
5. Inadequate and outdated building density standards.
6. Falling lease rates per square foot of office, commercial, or industrial space compared to the remainder of the county or municipality.
7. Tax or special assessment delinquency exceeding fair value of the land.
8. Residential and commercial vacancy rates higher in the area than in the remainder of the county or municipality.
9. Incidence of crime in the area higher than in the remainder of the county or municipality.
10. Fire and emergency medical service call to the area proportionately higher than in the remainder of the county or municipality,
11. A greater number of violations of the Florida Building Code in the area than the number of violations recorded in the remainder of the county or municipality.
12. Diversity of property ownership or defective or unusual conditions of title.
13. Governmentally owned property with adverse environmental conditions caused by a public or private entity.
What is Community Redevelopment?
Florida Statutes, Chapter 163, Part III, provides for each city and county to create a community redevelopment agency for the purpose of eliminating and preventing the development of slum and blighted areas or for the provision of affordable housing. There are currently 178 CRA’s in the State of Florida
What insurance is needed to volunteer?
The City is self-insured for Workers’ Compensation, and volunteers are eligible for medical expenses only. (Volunteers are encouraged to consult with their own insurance agents regarding the extension of their personal insurance to include volunteer work.) Specific information regarding Workers’ Compensation is available from the Human Resources Department.
Is there a dress code?
Volunteers are expected to dress neatly in clothes suitable for the job they are performing. If there is a specific dress code for the volunteer assignment, the volunteer will be notified.
May I volunteer for multiple departments?
Absolutely! You are allowed to accept as much responsibility as you can successfully manage
How many hours will I be expected to volunteer?
There is no limit on how many hours a volunteer can "work". Time commitment and schedule depends upon the volunteer position you are interested in. Generally, interns volunteer between 8 and 10 hours per week. Volunteers in other positions vary greatly; some volunteer only a few hours per month while others volunteer as many as 20 hours per week. When and how long a volunteer works should be agreed upon by the volunteer and his/her supervisor.
Will I be trained for a volunteer position?
Staff from the department in which you are volunteering will be responsible for training you for your assignment. Many times, training occurs on the job. Staff will be available to answer any of your questions.
Is there an orientation process for new volunteers?
Yes. The Human Resources staff will give you a brief orientation to the City, and staff from the department in which you are volunteering will orient you to your volunteer assignment.
What happens after I apply to be a volunteer?
Your application is reviewed by the City's Human Resources staff and is forwarded to the department in which the volunteer opportunity you are interested in exists. An interview with you will be requested and you will have an opportunity to learn about their requirements.
If you and the department agree your services would be beneficial, you will be asked to complete the required screening process. After your screening results are approved, a work schedule will be developed and you can begin your volunteer service. A mandatory time sheet is used to track volunteer hours.
What types of screening practices are in place?
The City of Palm Bay has adopted a variety of screening practices to ensure that volunteers and staff enjoy a safe and healthy environment. The level of screening required (I, II, or III) is based on job design and dependent on the positions' interaction with at-risk populations, and a variety of other factors.
Level III (all volunteers):
Clerk of Courts “E-Facts”
Florida State sexual predator/offender database
National sexual predator/offender database
Level II (volunteer who work supervised with at-risk population; plus Level III checks)
Drivers license check (case-by-case)
Drug test (case-by-case)
Education background (case-by-case)
Previous employment check (case-by-case)
Reference check (case-by-case)
Level I (volunteer who work unsupervised with at-risk population; plus Level II & III checks)
Florida Department of Law Enforcement (FDLE), and Federal Bureau of Investigation (FBI), criminal investigation checks through the Volunteer & Employee Criminal History System (VECHS)
Will my volunteer position lead to a job with the City of Palm Bay?
No. As a public agency, the City of Palm Bay (unlike private business) cannot hire people just because they are working as a volunteer. However, experience in the field you would like to be hired in is a tremendous boost for your application and many former local government volunteers are now public employees. See the Human Resources Department page for current openings and how to get a job with the City of Palm Bay.
I work during the day. Do you have a need for volunteers on weekends and in the evenings?
Yes. The City holds several special events throughout the year. Many of these are in the evenings and on weekends and require assistance from volunteers.
Is there an age requirement to volunteer?
Volunteers need to be at least 15 years of age (subject to child labor laws). We sometimes allow younger youth to assist with special projects providing an adult accompanies him/her.
I reside in another state for a few months each year. Can I still volunteer during the months I am here?
Yes. Just indicate this on your application and we'll make a note not to call you during those months.
Do I need to be a City of Palm Bay resident to volunteer?
No. You need only have the willingness and desire to contribute to our events and program.
Is volunteering a two-way street?
Volunteering is a two-way street. Not only do the recipients of voluntary action benefit, but so too, do the volunteers. Volunteering provides a satisfying outlet for people’s talents, ambitions, and concerns in ways that are different from their daily responsibilities.
What are some tips to help get me started as a volunteer?
If you are interested in a new volunteer position, but aren't sure where to begin, try asking yourself the following questions to determine what kind of volunteer opportunities will be best suited to you:
What kind of time commitment are you willing to make? Are you looking for a regular/weekly volunteer commitment or a short-term/one-time opportunity?
Would you like to volunteer with other people or by yourself?
Where is the best location for you to volunteer? Near your home, your work, your child's day care?
Do you have specific skills or talents you would like to share with this organization?
Would you like to develop a specific skill?
What are your personal goals? Would you like to re-enter the workforce? Meet new people?
If you are still unsure about what volunteer position is right for you, call the Human Resources Department at 321-952-3421. We will do our best to find you a rewarding place to volunteer.
What is the difference between a volunteer and an intern?
An intern is a very specific type of volunteer. Interns are looking to gain hands on experience in their field of interest and have a specific career related goal in mind.
How does the City define a "volunteer"?
A “volunteer” is anyone who without compensation or expectation of compensation performs a task at the direction of and on behalf of the City. Volunteers must be officially accepted and enrolled by the City prior to performance of any task, and unless specifically stated, shall not be considered employees of the City.
Yes! Online submission will eliminate a great deal of paperwork. Communication through e-mail will eliminate our reliance on mail delivery.
Who will respond to my application?
Receipt of your application will be acknowledged by e-mail. You may be contacted through your e-mail address or telephone by a Human Resources Analyst with questions concerning your education or work experience. If applicable the testing division may schedule you for testing. The hiring department may contact you for an interview.
Once I submit an application, will it be applied to any similar position that comes open?
No. Your application will be saved, but you must submit an application each time you want to apply for a position with the City of Palm Bay.
How can I apply online when I don't have access to a computer?
Please see the list of agencies with computer and internet availability. These agencies will assist if you are unfamiliar with the internet.
BREVARD JOB LINKS
Country Club Plaza
5275 Babcock St., NE, Suite 8B
Palm Bay, FL 32905
801 Dixon Blvd
Cocoa, FL 32922
3550 S Washington Ave, Suite 26
Titusville, FL 32780
Cape Canaveral Public Library
201 Polk Avenue
Cape Canaveral, FL 32920
Central Brevard Library/Reference Center
308 Forrest Ave.
Cocoa, FL 32922
Cocoa Beach Public Library
550 North Brevard Ave
Cocoa Beach, FL 32931
Will you accept an application for a job that is not currently open?
We will only accept applications for current job openings. However, if you are interested in applying for a specific job in the future, click here and complete the online job interest card. This way, you will be notified when positions you are interested in become available.
Do you accept general applications?
We accept applications for specific, open job postings.
Reverse Osmosis is a form of water treatment where water is pumped through a membrane system that consists of very fine filter screens that remove impurities from the water. Examples of such impurities include minerals, chlorides, organics, etc.
What is hard water?
Hard water contains a large amount of naturally occurring minerals, particularly calcium and magnesium.
The degree of hardness increases as the calcium an magnesium content becomes greater.
Historically, this type of water was called "hard" because the minerals made it difficult to lather soap.
Although, hard water can be a soap-scum and plumbing fixture nuisance, it's not dangerous. Calcium and magnesium are essential nutrients that don't pose a public health hazard.
Hard water is safe for drinking, cooking, and other household uses.
What is a Sewer Clean-out?
The sewer clean-out is the access point to the sewer system for necessary cleaning and maintenance. Sewer clean-outs are typically made of PVC piping and are located approximately three to five feet from a home or business and the city connection is usually located about fifteen feet from the road. It is the property owner's responsibility to maintain the sewer clean-out. If you discover that your clean-out needs to be repaired or replaced you can purchase parts at your local hardware store.