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Utilities Payment Collection System Update

Post Date:04/03/2018 10:58 AM

It has come to our attention that a small number of Palm Bay Utilities Customers have reported that they believe that their credit or debit cards may have been compromised following a Utility payment.  The city took prompt action to review online payment systems, logs and processes in conjunction with the software developer.  After a thorough review, there is no evidence at this time, that would suggest an issue or breach of consumer payment information occurred stemming from the Palm Bay Utilities payment collection system. The city’s information and technology department continues to monitor the systems and internet pathways with cyber-prevention services to protect against cyberthreats. 

What should you do?  
The Palm Bay Utilities Department encourages customers to always ensure that they are paying through the official City of Palm Bay payment portal.  Customers can visit pay.palmbayflorida.org, or navigate through the Utilities website at www.PBUD.org.   The best way to ensure security when making payments is to do so by navigating directly to our payment site by typing in the web address. Customers using search engine results to navigate to payment web pages should exercise caution when clicking on hyperlink results that may not be affiliated with the City of Palm Bay. 

If you think you have been a victim of a fraud or scam, contact your state, local, or federal consumer protection agency. You can also find more information about protecting yourself from cyber-related crimes here.

 Updated: 4/4/18