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Fraudulent Out going Phone Calls Posing as Palm Bay Utilities

Post Date:01/02/2018 2:39 PM

Palm Bay, FL, January 2, 2018– Please be advised the City of Palm Bay has received reports form external parties including the Brevard County Sherriff’s Office regarding outgoing phone calls requesting immediate payment to avoid suspending Utilities service. These phone calls have been displayed as “City of Palm Bay" on the caller ID.

Lisa Morrell, Director of Communications and IT, confirmed that the number that was used is an assigned number for Code Enforcement.  Morrell said that this is "A social engineering attack on the public using a credible number assignment to mask a phone number to defraud."

Palm Bay Utilities does not solicit customers for payment and will never ask for personal information such as social security information or credit card payment over the phone. Should a customer wish to pay their bill they may call the automated phone number 321-952-3420 and select option 1 for payment or visit http://pay.palmbayflorida.org/

Any questions about these fraudulent phone calls should be directed to Palm Bay Utilities Customer Service by calling 321-952-3420 and select option 2 to speak with a representative.

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