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Utilities Department Receives ISO 14001:2004 Recertification

Post Date:08/05/2014 11:28 PM

Contact:  Keely Leggett
Marketing Specialist
August 6, 2014


Utilities Department Receives ISO 14001:2004 Recertification

Palm Bay, Florida –
The Palm Bay Utilities Department (PBUD) successfully completed its third recertification audit of the Department’s environmental management system (EMS) demonstrating compliance with the ISO 14001:2004 standard;  the audit was conducted by NSF-International Strategic Registrations (NSF-ISR). The Environmental Protection Agency (EPA) and six national water associations recognize an EMS as one of five keys to the success of an effectively managed water and wastewater utility.

The audit took place July 21 – 25, 2014, and consisted of site visits, evaluations of internal procedures, and interviews with over 40 employees regarding their knowledge of the organization’s EMS known as GreenWay.  The audit was successful, resulting in PBUD receiving ISO 14001:2004 recertification of its environmental management system through 2017.

The Utilities Department was first certified under the internationally recognized ISO 14001:2004 standard in 2008.  PBUD was the first water and wastewater utility (public or private) in the state of Florida to be certified under the ISO 14001:2004 environmental management standard.

The final report from NSF-ISR concludes that PBUD has shown great accomplishments in training throughout all levels of staff, noting “Training processes were determined to be effective based on interviews with Department personnel, training records, and the general training materials. Effectiveness of internal communications is demonstrated by excellent employee knowledge of the GreenWay (EMS).”

The auditors’ report summarized, “The PBUD EMS has been effectively maintained and improved over the past three-year certification period. PBUD’s GreenWay EMS is led by strong senior management support. EMS effectiveness is demonstrated by continuous, measurable improvement in employee ISO-awareness and development of standard operating procedures to perform their jobs.”

“The results of this audit demonstrate our employees’ commitment to continual improvement and effective resource management,” stated Dan Roberts, Utilities Director. “We work hard to ensure we are providing quality services, meeting regulatory requirements, and protecting the environment.  Providing safe drinking water and sanitary sewer services is essential to our residents’ quality of life and our community’s continued growth.”

In addition to NSF-ISR recertification audits performed every three years, the Palm Bay Utilities Department also participates in additional reviews annually. These include surveillance audits conducted by NSF-ISR during non-recertification years, yearly compliance audits by a third party organization, and annual internal audits.


Palm Bay Utilities Department provides drinking water, wastewater and reclaimed water services for the City of Palm Bay. PBUD has two utilities campuses – the Troutman Utilities Campus and the South Regional Utilities Campus. These combined treatment facilities can produce up to 15.5 million gallons of highly treated potable water per day. PBUD can also treat 5.2 million gallons of wastewater per day. In 2008, the organization became the first public or private utility in the state of Florida to have its water and wastewater facilities certified under the ISO 14001:2004 environmental management standard. As a result of environmental management programs put in place since 2008, the utility has experienced a 44% reduction in energy costs associated with water and wastewater treatment.


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